Saturday, March 5, 2011

Now Showing: An Entrepreneur’s Journey Into The Real Time Web

Meet Tan Siok Siok – Singaporean filmmaker and entrepreneur who has a deep passion for great storytelling in the age of real time web. Siok’s journey with the rise of social media is one peppered with adventure, excitement and great inspiration. Having recently completed three well-received screenings of her latest film, Twittamentary (documentary on microblogging service Twitter), we chat with Siok about her recent accomplishments of being an acclaimed filmmaker and founder and CEO of online video network Kinetic ONE.

Siok Siok’s personal interest in the culture and history of China led her to Beijing. She lectured at the Beijing Film Academy and completed her first independent film about the 2008 Olympics – Boomtown Beijing. What she least expected was to get onto social media.

“I had just finished the film and was screening it in China” she recalls, “At the time, people on social media seem like aliens from another planet to me. It is a world I do not understand. Then I started to get a lot of help from people who were on Twitter and Facebook, some of whom were influential in the Chinese digital space. Starting with one or two social media influencers, I soon got to know entire ‘village’ of them”. It wasn’t long before Siok was introduced to her current business partner by a mutual friend on Facebook. ” I was plugged into this online community of entrepreneurs, bloggers and VCs. Things led naturally to a startup. There were not many filmmakers and TV producers in this circle and I stood out as a result.”

When opportunity comes knocking

Armed with her curiosity for how people interacted with content online, Siok saw an online market that had lots of commercial potential and decided to explore it. This gave birth to Kinetic ONE’s first video channel – NiuRenKu, which produces original short form content for the smart, hip and web savvy China youth.

“When many of my friends heard that the content was going to be focused on action sports and youth culture, they were shocked. But I was more concerned about getting a model that works. It was an entry point to the market and a clear niche that was being under-served.”

For China’s gigantic Internet population which has over 50% of netizens being 25 years and below, this was an important market segment for brands to reach out to.

A video still from NiuRenKu.

Using her experience to her advantage

It’s hard to see what similarities there are to making a film and starting a company. But Siok explains, “Every movie is a start-up, you always go from zero to something. In broad terms, the skills you need are similar, from getting your team to the actual execution. What you really need is the ability to have stamina and execute. Some people have ideas for a movie but may not act on their ideas. It’s the same for starting up. The discipline and the ability to think clearly and make good decisions are required for both. ”

For Siok it was always about having the courage, conviction and passion. “ I love what an entrepreneur I know says, ” you can do anything, you just to have ‘titanium balls’.” That is absolutely true for all things creative and entrepreneurial.”

Two aspects of the same quest

Siok’s insights from running NiuRenKu and her commercial acumen for knowing what people wanted to watch led her to start filming Twittamentary. She crowdsourced her stories and the core idea of making a film about Twitter through using Twitter worked well. “They were both an extension of my curiosity.” She was fascinated by how this online world changes the relationship of the creator and the audience. “In a way, the two (the the start-up and Twittamentary) complement each other in terms of my own wandering and how the content creation business has changed.”

As a result, the film was so well-received that it helped her to gain a lot of support and avoid the problems that indie filmmakers usually faced. People who helped were those who attended screenings and connected to her through Twitter. They would voluntarily help to arrange more screenings for her and gave their own creative input.

“The relationship between creator and the audience has changed profoundly. The audience is no longer the passive recipient instead they take part in the content creation process. In the case of Twittamentary, people on Twitter have not only contributed story ideas and helped with the shoot, now they are helping to organize grassroots screenings. This spontaneous outpouring of support really moves me. I am in an unusual position for an independent filmmaker. Instead of having to canvas for attention, I have people pitching proposals for screenings at me and volunteering to help with marketing and distribution.”

The road ahead and making revenues

Moving forward, Siok Siok sees that the film will take off by itself and will focus more on building up the business, aggregating good content, the inventory, increasing revenue and building a strong team. Kinetic ONE now has four channels producing and redistributing branded content: one channel on extreme sports, one on fashion, one on business and one on parenting. All of them will continue to be promoted through social media. “We trust that more and more brands will want to promote themselves through online video and Kinetic ONE will be able to help them do so imaginatively and cost-effectively.

How she does it all

Between managing the business and filming Twittamentary, we ask Siok how she manages to balance everything out.

“I always find that as an entrepreneur you have to hold contradictory values together. For example, you have to have a big picture and be a visionary and yet concentrate on the short term goals of the start-up. You are impatient because of the time pressure, but yet patient because you know you have to build one thing at a time. What helps for me is that I mainly do things that I am passionate about, so its not like I’m being forced to do it. I’m focused and narrow things down to specific targets to make sure that I always make it something I can work on.”

You can connect to Siok Siok on Twitter or visit Kinetic ONE’s NiuRenKu video channel.


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Tokyo Girls Collection Aired On YouTube Live Streaming

One of Japan’s largest fashion show, Tokyo Girls Collection held its 12th event today at Yoyogi National Gymnasium.   Apart from other fashion events exclusively for fashion designers and apparel buyers, it intends young girls to buy what they want with their cellphone handsets while watching the show on which women celebrities and models present the latest trends of clothing and beauty.   Some news sources reported over 23,000 women and girls are there to watch and buy just right there.

For the first time in their history, this event is available live on YouTube[J], and you can choose a view from three streams such as a runway camera and a zoom-out angle.   In synchronization with the show, pieces that models wear on the runway will be appeared right next to the live streaming screen on the YouTube page, which enables you to buy them so easily just by clicking on what you want.   All the viewers can interact with the show presenters by posting messages on Twitter.

It is scheduled to end today at 9pm Japan Time, and its high light videos are expected to be available on YouTube until the next event.

Meanwhile, in association with Google, they are running a campaign using a widget on which users can enjoy coordinating clothes for either of three beauties.  You can enjoy it via this link[J]. (available only on Google Chrome)    You are recommended to submit a set of pieces in your taste, because the event’s organizer FashionWalker.com[J] will choose the best three sets from the applications including yours, and you may win a chance to get all you have coordinated for completely free.


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Events For The Week – 5-12 Mar

Latest Entrepreneurial Events in SingaporeFor a one-stop to all events related to or concerning entrepreneurship, certain industry-meets-business forums and seminars in Singapore, check out our Calendar. If not, you can also follow our bite-size updated posts for upcoming events for the week.

Events range from simple get-togethers to full-blown conferences. Get to meet fellow developers, entrepreneurs, startup CEOs & founders, and meet & learn from CEOs of established companies who have seen it all.

Our aim here at SGE is to make it easy for you to pick & choose from the event buffet. Enjoy.

Here are the events for this week. Events are mostly in Singapore (generally 30 minutes drive from anywhere), but we also include key events from around Southeast Asia and beyond.


Tues 8th Mar:


(1) Women In Entrepreneurship Forum 2011 – 100th anniversary of International Women’s Day


(2) Innovation & Creativity In The 21st C: Thoughts from Steve Wozniak


If you’re looking for a real-time Q&A solution for your event, check out PigeonHole Live. The team at PigeonHole has kindly agreed to allow event organisers who quote SGEntrepreneurs to get to use their solution for free till end June 2011.


Image courtesy of joyosity.


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Women In Entrepreneurship Forum 2011

This 8th of March is the 100th anniversary International Women’s Day. This Women In Entrepreneurship forum by Exploit Technologies (the marketing and commercialization arm of government agency A*STAR (Agency for Science, Technology and Research Singapore)) hopes to inspire female research innovators to be technopreneurs and enterprising leaders of society. I’m honoured to be speaking at this event on this important day alongside Dr Lily Chan, Dr Rosemary Tan, Ms Virginia Cha and Ms Goh Yiping.


Click for enlarged version.


Click for enlarged version.


See you there.


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Zipdial launches an Innovative "Zipdial to verify" service

Zipdial – a service which leverages the missed call mechanism – has introduced an innovative approach to work around the SMS restrictions brought about by the complex TRAI regulations. We have covered Zipdial in the past for surveys and also at our flagship event UnPluggd for running contests.

Verification of phone numbers has been usually done by ecommerce sites sending a verification SMS with a PIN to the user. The user then enters the PIN received in the ecommerce site thereby indicating his ownership of the number. This is fraught with its own challenges – e.g. late delivery of SMS (we have tried with the most common SMS gateways and all of them have had some issues with late delivery). Verification of users has become an issue with TRAI mandating that even these have to adhere to rules same as promotion SMS. Therefore the gateways have to block sending these SMS to people on DND list – almost striking a death blow to mobile phone verification.

Well almost. The new service by Zipdial generates a random number to call for an user once the user has submitted his mobile number on the registration form on the ecomm site. The user can call within a specified (customizable) time and his call is disconnected after a ring. The Zipdial system then recognizes the number called, and sends the appropriate message / indication / service call response to the ecomm site.

Myntra, Flipkart have already started utilizing this service for mobile number verification. This solution has several benefits including:

  • Zero cost and simple for end users
  • Immediate verification without any SMS delivery latency issues
  • Cost savings for the web business (no cost of sending SMS)

They also mention Tutorvista – where this service is used for lead generation (same flow as above – but someone would call you after you verify your phone. Although the efficacy for this flow is somewhat circumspect – why wouldnt the user just call a toll free number and talk to a person for his requirement? The SMS flow was different because the user could be lazy and just have the PIN entered. The business would be spending money to call and get requirements from customer anyways – why should they spend it with Zipdial?

However that doesn’t take away the major advantages this powerful system brings to the table. I am sure they would be tweaking the system to polish it for other vendors e.g.

a) giving specific numbers for ecommerce sites (which ecomm sites can advertise)

b) figure out time – elastic verification methods (call any time)

c) Support for other countries including US (I am sure they have this)

d) API based support vs a web page plugin (integrate with mobile apps – and enable calling directly from the phone)

e) Two factor authentication – Some businesses might still require a PIN, could they customise CRBT to say a PIN e.g. even if its a missed call the PIN could be the a ringtone.

Do try out the new service at http://zipdial.com/zipdial/verify and let us know your feedback!

Recommended Read (Guest article by Zipdial CEO): TRAI’s SMS Regulations And The Lesser Known Impact on Ecommerce Industry


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Yahoo! Mobage Passes 3 Million Users In 5 Months, Facebook Falls Down To 6th Position

Yahoo! Mobage [J], a joint PC social game platform by two Japanese web gorillas Yahoo! Japan and DeNA, announced [J] that the number of their users passed over three million in 5 months since its official open on October 1st, 2010.

3 million is bigger than 2.55 million, the number of active users Facebook Japan has gotten so far (according to Socialbakers.com), though Facebook’s Japanese users also shows a spike helped by recent media rush. See the chart from Socialbakers.

The social network service is designed around social games, but has user profile, messaging between users and user communities like other social networks. Yahoo! Mobage’s profile page is like this,

As DeNA repeatedly says their “virtual graph”(friends network does not necessary need to be based on your real-life network) does not compete with “social graph” oriented networks like Mixi (and Facebook), you may say how huge mobile Mobage-Town/Gree and PC Yahoo! Mobage has no relation with real-world-based Facebook’s success in Japan.

But if you start suspecting the future importance of building friends network from real-life, this means Facebook Japan becomes down to the 6th player, needs to chase Yahoo! Mobage in addition to Gree, Mobage-Town, Mixi and Twitter.

See Also:

Asiajin » Japan’s No.1 Social Network – Gree And Mobage Town Competes


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India Blocks Typepad [Digital Anarchy?]

Few days back Indian netizens were unable to access .blogspot addresses and now the story continues with typepad.

Airtel DSL shows following message, though  we are able to access typepad from Reliance network.

typepad-blocked

As per the message, DoT has ordered a ban on typepad – for reasons better known to them.

By the way, did you know that Indian Govt. can block websites (and you cannot contest the decision) – IT Act Bill?

Digital Anarchy? Well, read this interesting article (and discussion) on  Entrepreneurship – The China vs. India Divide.

Is Indian government trying to be China (in terms of anarchy) without the Chinese leverage?

Also see : .IN Domains Hacked Ruthlessly, Overall 1900+ Indian Websites Hacked in 2010


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How To Choose Your Payment Gateway [R.I.P. Paypal]

The RBI regulations sound a death knell for Paypal, and many Indian freelancers feel like they have been left out in the rain. The issue of law should probably take its own course on this matter but what matters most right now to e-commerce vendors is how quickly they shift to a new payment gateway and settle down with the new service (It is better to do this asap so that you can save valuable time, money and resources). So here’s a quick guide on the most important things to consider when choosing your new payment gateway.

1 ) Security
Card theft and fraud is the number one concern that you need to address. Surveys show that even consumers rate this as the number one reason that keeps them from purchasing goods online. Selecting a payment gateway that is trusted not only assures security of your transactions but will also assure the payer of authenticity.

2 ) Exact breakdown of cost
Before signing any kind of a long-term contract, be sure of all the breakdown of costs that will be involved. It is important to know how the costs will impact your business by comparing how much you pay as start-up fees, monthly fees, transaction fees, yearly subscription and so on. Be sure to read the fine print in all matters involving costs.

3 ) Customer Care & Support
You would think customer care would be a non-issue but it turns out to be critical. It is not surprising to hear e-commerce vendors complain that customer care would not revert back in a timely manner and cause losses to them. Be sure that customer care is available on call for quick resolution of system issues, also check the swiftness and efficiency the support team shows in resolving your issues.

4) Dispute resolution
How a payment gateway resolves a disagreement between the vendor and consumer is highly subjective. When signing up for a long-term contract, know that disputes will arise in the long-term, thoroughly evaluate the payment gateway’s stand on dispute resolution and how it affects you.

5 ) PCI-Guidelines Compliant
These are a set of guidelines laid down by the Payment Card Industry. Although it is not compulsory for a gateway to be PCI compliant, it is advised to choose one that is as it assures that the secure environment that transactions .

6 ) Processing of International payments
This is the big one for a lot of software vendors especially, considering the rate at which software exports are growing. It is very important to know if you can receive and make payments in foreign currency as the RBI guidelines make it tricky for some of the payment gateways.

7 ) Real-time reporting
Consider a gateway that provides a real time transcript of transactions. Make sure it is running and correct in its operation . This is critical to save charge back costs ( caused by fraud ) that are charged by many payment gateways.

8 ) Transaction time
Another issue that plagues payment gateways is transaction time. It can be variable as per your payment gateway provider. Be meticulous in your study of how these delays affect your business.

9 ) Shopping cart integration
Online shopping is growing in India and you may use your own online shopping cart, make sure your new gateway is compatible with your existing shopping cart and that it works seamlessly.

10 ) Support for multiple banks
Sometimes this point may be a little neglected, considering that businesses don’t change banks frequently. But none the less it is important, especially for start-ups. Consider evaluating the costs that are charged to you by your bank for transactions ( among other things like response time, etc ).

11 ) Tools and features offered
While many vendors still manually manage payment operations and management processes, consider a payment gateway that streamlines these. By that i mean payment operations like payment disputes etc should be easy to handle. Utilize these tools for management operations like payment resolution, reporting etc.

The Indian Payment Gateway industry has quite a few established players, on the whole, the business men don’t particularly feel warm towards them ( and why not?! all the high charges and bad customer service!!). There are some alternatives to the big players. Don’t feel shy to try some of them out but remember to do your homework well before you sign a long term contract with any of the payment gateways.

You should also consider reading user reviews, as the best way to get information without actually signing up for one is an open community discussion. Do let us know about your experiences with them?


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FongFeiKei.com helps the ditched sell unused tickets

Being ditched at the last minute for a concert or movie has happened to all of us (some more than others). It’s not just missing a companion that irritates, but also the thought that a pre-bought ticket is likely going to waste. The option, of course, is to flog the spare seat off, but it’s not always convenient to find lurkers around fishing for last-minute deals.

This is the solution that brothers Ooi Eu Veng and Ooi Eu Gene have come up with in their bootstrap idea, Fong Fei Kei (it’s a Cantonese slang term for being ditched, often shortened to “FFK”). Through this service, which is due to launch within a few months from its current private beta phase, users can post for sale spare tickets of concerts, movies, dinner vouchers – essentially any pass that’s transferable – to buyers who have indicated their interest in snapping up last-minute deals.

“You see it all the time on Twitter and Facebook,” explains Eu Veng. “Someone posts up a status on spare tickets to a movie or whatever and see if anyone’s interested, but it gets buried after a few minutes. You can constantly retweet it, but it’s a messy process, and the chances of two people meeting each others’ sale and demand is low,” he says.

Through the service, Eu Veng explains, the user who requested for a particular ticket would be notified via e-mail or on the website if there’s a matching seller. But there’s much more behind FongFeiKei’s seemingly simple plan. We talked to the brothers to find out more about the service, their revenue model, and when Fong Fei Kei would be open to the public.

How long did the project take to develop?

Ooi Eu Veng (EV): We spent about three months working on it, and currently we’re in private beta at the moment, with ten of our friends trying it out and giving us feedback. We wanted to iron out the bugs first before we opened it to a public beta test – I don’t think we can handle the flood of e-mail complaints right now! If everything checks out, we’ll open up to a public beta within two to three months, inviting 50 people per batch.

What are you doing now to create buzz for the site before it launches?

EV: We’ve come up with an interesting strategy on Twitter. We started it about three weeks ago, and using @FongFeiKei we’ve been actively tracking those who are putting up spare tickets for sale, RT-ing that, and matching them with people who are looking for those tickets. Through this manual matching process, we wanted to show that what is manually done now would be automatically done using the service.

What’s your revenue model? Are you planning to take a cut from user-to-user sales?

EV: We first launched this as a service that benefits the community, so we don’t charge for user-to-user transactions. There are limits, however. Usually, in a ditched situation, you’d get four or five tickets at most. Anything more than that, and it looks as if you’re trying to make a quick profit, and it isn’t a community service any longer. In cases where users are selling bulk amounts of of five, ten or more tickets, we’ll charge a small commission for that.

It’s not only about user-to-users though. We know that requests are going to be very specific; a person who wants air tickets to Bali on a specific date, time and airline is going to find it near impossible to get a willing seller who got ditched. So what we plan to do is not only broker ticket sales that are bought and unused, but also tickets that are unused and unsold.

For example, if you want to be notified of cheap air tickets to Bali, and there are 20 others who’ve requested the same, an airline could come in, see a demand here for tickets to Bali, and they can use the demand to sell unsold tickets at the final few hours.

Ooi Eu Gene (EG): So it’s not only limited from user-to-user transactions, but also possibly corporations from bigger companies to flog their unsold tickets who would rather sell them at a cheap price than go to waste. So if a company can’t sell tickets in the last three days, they can just throw it out to us. This is great for concerts, shows, and musicals that don’t sell out.

Have you come across a similar model for FFK anywhere else?

EV: As far as we know, there isn’t a service that gives you last-minute deals for these tickets – except maybe eBay, but they don’t have a matching algorithm, which we intend to have. This matching algorithm we’re developing calculates a rating score by comparing what a person wants against with what’s actually available.

EG: So for instance, if a person requested for Maroon 5 concert tickets for a specific date, and there are none available, the service would suggest something close to that. This gives buyers a choice in purchasing tickets that are close enough to their request, but differ in terms of price, date, or location, for example.

What’s next for the development road map?

EV: We’re definitely looking into developing mobile apps. The act of FFK-ing often happens at the location of the event, so it’s unlikely that users would be near a PC to post up their tickets for sale. So, we’re first planning to develop a web-app that would give users a glance of what deals are available relative to their location, and later on, may look into developing native apps.

Right now, we’re not a payment gateway – we don’t plan to do monetary transactions for the ticket purchases. But if the demand is high, we may implement a payment system to make things easier for the consumer. Keep in mind we’ve got many hurdles to go through once we’re an e-commerce site – we’ve got to consider security checkpoints and making sure with our clients that what we sell to the consumer is valid and in line with the clients’ inventory to avoid scams.


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Coca Cola Japan’s Facebook Promotion App Stopped Two Days

Coca Cola Japan’s Coca Cola Park [J] is one of the most successful Facebook promotion is Japan. The original promotion site, which supports both Facebook and Mixi, embraces 10 million members, half a billion page views per month. Sugoi Jihanki (= great vendor machine) is a Facebook app provided in the Coca Cola Park.

On March 2nd, the Sugoi Jihanki Facebook app became inaccessible [J],

The app has been suspended for 2 days, and has recovered on March 4. Only information explained by Coca Cola Japan by its marketing lead Hiroto Ebata’s tweet was that Coca Cola side’s operation had an issue. What kind of issue was not disclosed. Ebata also requests that there should be special Facebook accounts which are not banned for this kind of huge promotion. He tweeted that he would be happy to pay for it.

At the same time, Ebata introduced his new book on the Coca Cola Park promotion. “Coca Cola Park wo 100 bai tanoshimu Hon”(= A book to enjoy Coca Cola Park 100 times more) will be published tomorrow, March 5 with 1,000 yen (US$12).

コカ・コーラ パークを100倍楽しむ本


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Kawaii Security – Over 30 Computer Virus Personified In Japanese Security Book

It is understandable to make your favorite web services drawn as characters, but how about internet viruses?

A Japanese publisher Sansai Books started selling a security book “Kawaii Security”, which enlightens you computer virus history since 1980′s, with over 30 infamous viruses anthropomorphized in cute anime-style characters. Which virus being personified in the book has not been disclosed yet, but I guess good-old pre-Windows Morris Worm, Code Red and Nimda should be in them, Japanese virus Yamada and Kintama as well.

Four anti-security applications are also personified under the authorization of the software vendors. It has 5 stories of original security comics and CD-ROM of anti-virus trial software Panda Internet Security 2011, too.

via Akiba Keizai Shimbun

See Also:

Asiajin » Moedroid – Android Apps Review Site Only For “Moe” Apps

Asiajin » English Study Comics Paid Homage To U.S. Marines

Asiajin » Bijo Linux – Photo Site Where Girls Are Displaying Linux Commands


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