Monday, April 4, 2011

Of Customer Relationship, DNA of Entrepreneurship and The Industry

I love the food in Delhi. I mean, this is such an oblique reference to the title of the post, but I really love the food in Delhi. As a regular on random chaat thelas, kathi kebab skewers, flashy juice stalls, and with a long-standing appetite for falafels, shawarmas, momos, kebab rolls at New Friends Colony, Khan Market and other such cleverly cut corners, I have come to form a super-impression about the food-sellers in Delhi: They are all about juicy delicious food served with brilliant customer relationship.

I mean, food is really NOT the only great thing about these stalls. The more terrific story is about how these sellers have built a super-cool customer-relationship over the years, even decades. Spicy enough to pull the customers back to the stall regularly. It is a far more savory a recipe to learn about business from the thela-wallas than the delicacies themselves. Even the high and mighty, brick and mortar retail space owners try to mimic the grass-root culture of these street vendors. A blunt attempt, IMHO, to piggy-back on the bustling charm of street-food industry. Shame, it is though that the malls can never get there.

Recently, I ran late into a shop at about 11:00 pm and asked the seller to pack something that cost me Rs. 240. I was very hungry. The guy, a tired and sweaty seller, was in a hurry to shut his shop because of the patrolling police-van nearby. And his business was done for the day. But he generously accepted my order and asked the khansama to pack the food for me. He asked for payment very politely. I gave him a 1000 rupee note, which he promptly adjusted and gave me back Rs. 800. And said “chhutta nai hai merey paas, baki paise aap kabhi aur pay karr dijiyega“.

He did not have change, and yet converted the business impasse into an opportunity. I was simply awestruck! The guy stuck two sugar laced arrows at the same time. He reposed faith in me, a total stranger, by asking me to complete payment another day. And he got me invited for another day. Another meal, more profit. I mean pffffft!! That’s what I call a cool way to build an honest customer relationship. It is really not about management mantras or a manager-client-process approach to have a warm business relationship. The incident also made me reflect on so very little sense in having an allocated CRM manager at my bank, whose name and phone number I need to note, before I start talking to them. Or if there is any value in seams and seams of contractual obligations that ink the nature of relationship between the customer and the seller? Is not a warm relationship good enough?

And I thought to myself how such a beautiful small scale industry with absolutely no capital support, or shape, or influencing muscle can employ millions in our country and at the same time beat the process-intensive thinkers sitting in the malls simply by depending on warm customer relationships. IMHO, great business is only about warm relationships, the risk taking DNA of the entrepreneur, and the culture imbibed by the industry as whole. The spice of great customer care, can beat the mightier processes because for people it’s not the process, but the service that matters.

Only the feeling has to be great. What do you guys think?


Link to full article

Startup Skills: Analyzing a Yahoo acquisition in Asia

Following up on my first post, 5 steps for Southeast Asian startups to get a Yahoo! acquisition, I wanted to give you a few real life examples of acquisitions and my perspective on how these came to be.

First, a simple strategic framework. In a much longer post on this subject on my blog I highlighted some of the basic criteria by which an acquiring company is going to evaluate whether to make an acquisition, which I have summarized here. These are the questions a potential acquiring company is going to ask about each of its acquisition targets:

  1. Are you in the same core business?
  2. Do you fill a current market gap?
  3. Post-acquisition is integration going to be easy?
  4. As a software company, do you have good code?
  5. Do you have any skeletons hiding in the closet (also known as having your house in order)?

Now let’s walk through some examples of how these are applied. Keep in mind this is my opinion as opposed to fact as I am evaluating these from “outside the company”* and as such it is hard for me to comment extensively on ease of integration, quality of code and a lack of skeletons, but I’ll give it a shot.

Maktoob is/was the portal of the Middle East, acquired by Yahoo! in Aug 2009. This deal is relatively simple to understand (the good ones always are). From Yahoo!’s perspective the acquisition was to acquire and integrate a company that had essentially “copied” Yahoo’s portal model and localized it for the Middle East. All that was required was for Yahoo! to integrate Maktoob into its global sales network and product platform. But let’s analyze the deal using the framework:

  1. Core business: Both companies are portals with similar content products and advertising products – so they are in the same core business. They had very similar business process and functions (editorial, advertising sales, etc.), revenue sources, products and technology; all of which were well understood by Yahoo!
  2. Market gap: Yahoo! did not have a Middle Eastern site and likely did not have a dedicated Middle East sales force. Similarly, Maktoob likely did not have an international sales force (although both were most likely leveraging regional ad networks and agents). As such there was potential immediate upside as both companies could cross-sell and cross-promote each other’s content and products (such as introducing Yahoo! mail and messenger to Maktoob’s audience).
  3. Post-acquisition ease of integration: This I can only guess, but as Yahoo! had little presence in the region and both companies are in the same business, had similar internal processes and reporting needs, this was likely quite straightforward. Most of the Maktoob products and internal systems could be migrated to Yahoo!’s platforms and as Yahoo! did not have regional operations, support or product teams, few redundancies would likely be required and the original team could be kept together.
  4. Good code and minimal skeletons: Given the acquisition was completed, I can only assume that these measures passed muster.

My next post will look at McAfee’s acquisition of TenCube, a Singapore startup that makes the mobile security product WaveSecure.

* Disclaimer: Although I worked at Yahoo! when Yahoo! acquired Maktoob, I was not involved on the acquisition or integration team and do not have any inside information; my assessment is purely based on what I know from public resources. Likewise, for Wavesecure the acquisition sponsor at McAfee was my boss at Symantec, but I do not have any inside information on the acquisition, only public information

Patrick Williamson currently works as an independent consultant in the consumer Internet and in his spare time he advises startups. Previously he had built many partnerships working in business development at Yahoo! Southeast Asia in Singapore and as a global product manager for the Symantec consumer business unit in California. You can find additional information on this subject at more at his blog at his blog at PatrickSEA.com.

[Photo from Arabcrunch]


Link to full article

NHK’s Weather Character Haruchan(@nhk_haruchan) Starts Tweeting

Haruchan (Haru=Spring, chan=casual form of san, honorific title) is a popular personified Spring character on public broadcast TV NHK’s prime time weather news program. She was made by anthropomorphizing high pressure system in Spring weather. Here is a sample of the weather report program,

On April 4, this virtual character girl began Twitter [J] @nhk_haruchan, and got over 20,000 followers within 24 hours.

Her first tweet was “Long time no see!”. Then she announced that her web page [J] has been reneded.

NHK featured Haruchan on their other advertising program [J],

As Haruchan only shows up around Spring, there are of course many other characters on the NHK news. For Autumn, there are Akichan(Aki=autumn),

There are also Natsushogun(“Shogun Summer/Heat”) and Fuyushogun(“Shogun Winter”).

NHK’s another popular Twitter account @NHK_PR by NHK Public Relation section, who has 329,000 followers and is beloved by net users by its exceptionally casual and informal styled tweets, said by seeing Haruchan’s pampered, “I should have beaten her… Haruchan”.


Link to full article

Nifty To Shut Off Podcasting Juice, A Podcasting Portal

Nifty [J], a Fujitsu-affiliated internet service provider/web portal, announced that they are going to close their podcast portal.

Podcasting Juice [J] by Nifty is one of the popular podcasting portal began in July 2005 in Japan.

The service was announced to be terminated on September 30th 2011. Nifty said that it is difficult to keep the service as the number of users have been decreasing recent years.

On their recent weekly download ranking, the top podcast channel is downloaded by about 48,000 people per week.

There are other podcast portal like Podcast Rank and mixPod, but none of them seem successful.

Yahoo! Japan, Japan’s largest web service, gave up Yahoo! Podcast [J] on April 30th, 2009 (began on May 24th, 2006).

Podcasting is less popular in Japan when comparing with US. Audio book is also unpopular in Japan. That is because car commuters are not majority in Japan, and when you commute on train with cellphone-wired, you prefer to kill time on mobile web services.

There should be also noted that some users who might have been interested in airing podcast moved to other live stream platforms, such like Nico Nico Namahousou and Ustream.


Link to full article

Virtuous Investment Circle wants to educate Malaysia’s angels

Over the past few months, the innovation game in Malaysia has shifted. The MDeC (Multimedia Development Corporation) Pre-Seed fund, which ran for about five years, came to a close after its application final batch in December 2010; then came startup accelerators like Grey Attic and Alphapod, which offered a boot-strap method for ideas to be realised.

And in August last year, the country saw the launch of the Virtuous Investment Circle (ViC) – an angel-investment group sponsored by Cradle Investment Programme (which is an early-stage funding programme under the Malaysian Ministry of Finance) – which had the aim of growing the angel-investment community in Malaysia.

We spoke to Johnathan Lee, the Senior Manager of the Ideas Bank for Cradle as well as an advisor to ViC, about where the latter comes into the country’s innovation ecosystem, the future of startup accelerators like Grey Attic, and what areas local entrepreneurs should concentrate on improving.

What is the state of Cradle at the moment? How many applications have you received at the seed and pre-seed stages?

At the seed level funding from last year till February this year, we’ve approved about 30 applications; whereas for the pre-seeders we don’t have a set target of applications – we fund as and when Cradle comes across good deals to find the best companies to fund.

What’s your success rate for the pre-seed programmes Cradle has supported?

We’ve funded about 400 projects at pre-seed level, of which about 180 to 190 of them have successfully launched a product, and of those, about 55% of them have managed to be commercialised – which mean that the companies have either sold their product on the market organically, or raised subsequent funding.

Our criteria for taking on pre-seed applications is that they need to be innovative products that are commercially viable, so when we talk about innovation, it’s a combination of how advanced the technology is and how it can address market needs.

What about mobile apps? Have you received many applications at the seed stage?

Currently we have not come across companies in the seed-stage yet; most of the companies we fund now are B2B companies or Web 2.0 companies – the closest B2C company we’ve funded is Carlist, a second-hand car listing site. There’s no so much of the “sexy side” of tech, as you say it, because we’re looking out for sustainable businesses; Although the core of Cradle is not-for-profit, we do want help businesses be sustainable and grow them to a scale that they can approach VCs for further opportunities.

Why do you think Cradle attracts more B2B applications than B2C ones?
Although many of the projects we have now are B2B types, we do have a mix of B2C applications in the pre-seed segment has more B2C as well – including mobile app development ideas. For the seed side we’ve funded more B2B programmes because the business plans there are more solid – what we look for are businesses that aren’t bound by one revenue model, but models that that have multiple revenue streams and can adapt to a changing marketplace.

One of the notable failings of the MDeC Pre-Seed grant, as admitted by some grant receivers themselves, was a lack of mentoring. What’s Cradle doing in this area?

There’s quite a bit of hand-holding at the pre-seed level, and Cradle has an advisory unit that consults on almost everything (except tax consulting) required in the business field: advice on marketing strategies, and getting potential contacts and investors. Then we have a mentoring unit, which was started around ’03 to ’04 where we have about 400 mentors – many of them ex-entrepreneurs – in the database ready to give advice on strategies and marketplace.

What’s your take on the likes of Grey Attic, which emulates a tough bootcamp, Y-combinator model to kick out a product within 100 days? Do you think that this mentality and method is required to spur on lazy entrepreneurs here?

To my knowledge, those programmes have worked out well in mature markets like the US, and they’re being tested out in Europe. Where Malaysia is concerned, this kind of model hasn’t been tried yet, so it’s hard to say if they’re successful or not – having said that, some of the entrepreneurs here do need to be kicked into shape. We are supporting Gery Attic – though not officially – but we are talking and exchanging ideas. There’s much to be done in Malaysia, and hopefully initiatives like Alphapod and Grey Attic would support the ecosystem.

So where does ViC fit into the local ecosystem between Cradle and MDeC?

ViC is an independent club made up of a dozen angel investors where we educate potential high-net worth individuals about the nature of giving back and investing in early-stage startups.

These investors would invest in the gap between agencies like what Cradle offers and the higher-end VCs – which is around the RM500,000 to RM2.5 million (USD160-850,000) range. The group itself is not-for-profit, so it doesn’t take any stake in the company. What we do is provide services for the entrepreneur to find angel investors – and for that, we have a RM500 (USD160) charge to vet out the proposals.

Now, a lot of people ask why we’re charging entrepreneurs – the fact is, we’re providing services is for the entrepreneur; it’s not for the angel investors. The RM500 fee – which is nowhere near the USD2,000 fee some US firms are charging to pitch – covers administrative costs, co-ordinating with the right investors, the travel cost to see the entrepreneurs, and so much more.

So we’re merely facilitators of angel investments – we don’t hold any pitching sessions; we just vet through your business proposal, and if we think it’s an attractive enough idea, we’ll forward it to our list of potential investors.

We haven’t received as many as applications as we’d like – which is about 20 to 30 business proposals since we started. And while the ViC is not sector-bias – we accept proposals from software, franchising, and even the manufacturing sector – most of the applications we received do have a tech angle. That could be down to the fact that several advisors, including Microsoft’s Director of Local Software Innovations Peter Tam, Ishi Singh from Google Singapore, and even myself come from a tech background.

Why do you think the Malaysian VC scene isn’t as strong or as prevalent as other countries?

This goes back to a mindset that I find prevalent not only here, but across Asia. I’ll give you an example, like (1) Failure is not acceptable, (2) Parents don’t want their children to become entrepreneurs, but rather prefer that they work in multinational corporations, and (3) the culture of giving back isn’t prevalent.

In the US, early-stage VCs are founded by successful ex-entrepreneurs, whereas in Asia, from my observations, they’re founded by those in the financial sector. Where they come from affects how much risk they’re willing to take. So in the US, they look at 50 to 100 good deals, knowing that nine out of 10 of them would fail and one would succeed. In Asia, they look at 10 good deals and try to pick that one good deal out of the bunch for a 100% hit rate. That’s hard.

Having seen many proposals and pitches, what do you think is the greatest weakness in local entrepreneurs in approaching investors?

It’s the lack of presentation skills – very often they have a great product and good business models, but sometimes they take half an hour to explain everything except their business’s core and USP (unique selling point). If you’re in front of investors and you have only one to two minutes to grab your attention and you fail to do that, then it’s gone.

Editor’s note: Lee and two other VIC members are participating in Echelon 2011 Malaysia Satellite as judges


Link to full article

MDA, Singtel, NUS Join Hands To Incubate Startups With Blk71

“Blk71″ aims to be the next big thing for startups in the interactive digital media sector. An incubation programme set up by the Media Development Authority, SingTel Innov8 and NUS Enterprise, Blk71 is based in the west of Singapore at the new media hub, Mediapolis Phase 0. Space, events, funding are all part of the Blk71 equation.

According to the press release, it is “designed to allow startups to gain one-stop access to the resources they need to effectively develop and market their solutions to customers.”

“As part of Blk71, MDA and SingTel Innov8, the corporate venture arm of the SingTel Group, have signed a Memorandum-of-Understanding (MOU) to provide funding and create a dynamic environment for start-ups. Under the MOU, both parties will make joint Calls-for-Proposals (CFPs) which will provide successful start-ups with up to S$50,000 of initial seed funding and opportunities for follow-on funding of S$200,000 or more. MDA and SingTel Innov8 will also co-sponsor activities such as industry speaking engagements, workshops and networking events. To support these initiatives, MDA and SingTel Innov8 will commit an initial sum of up to S$2 million each over three years.

MDA will also allocate office and incubation space at Mediapolis Phase 0 located at Block 71 Ayer Rajah Industrial Estate, where NUS Enterprise and SingTel Innov8 have already signed on as anchor tenants. NUS Enterprise and MDA will work together to manage the facility to foster a vibrant environment for IDM-related start-ups, investors, technology incubators and industry partners.

NUS Enterprise will leverage its experience and networks as an incubator to manage the Blk71 incubation space.”


Link to full article

Bakrie Telecom’s USD11.5 mil startup warchest and more in Indonesia Startup News Digest

Google Voice Search now available in Bahasa Indonesia: Google Voice Search is now available in Bahasa Indonesia for several mobile devices platform. Launched on 16 March in Jakarta, it can run over iOS, Android and BlackBerry platforms. This application is bundled in Google Mobile App for iDevices and BlackBerry while for Android, it can be downloaded directly through Android Market.

Personal finance app Amplop.in launches: It is a web-based application used for managing your personal finance launched on Feb 28th. With Amplop.in, we can record our income/revenue and expense/cost, prioritize urgent and important financial items, categorize transactions and total amount of money.
Financial planning app NgaturDuit releases version two: An updated version of this financial planning application, NgaturDuit.com, was released on 25 March. It was developed in cooperation with one of Indonesia’s top financial planners, Akbar’s Financial Check Up (AFC), and has rich features such as accounts and budgets management, accounts payable, accounts receivable, multiple transactions, various reports, tips, self-monitoring and financial information. The user can ask for a financial plan and financial consultation as well. It runs as a BlackBerry app.

Bakrie Telecom enters startup scene with USD11.5 mil warchest: Bakrie Telecom has USD11.5 million earmarked for investments in Indonesian technology startups this year. Bakrie Telecom’s chief, Anindya Bakrie, made the announcement on April 1 when announcing the company’s plan to spend nearly USD600 million over the next four years to make its telecommunications, media and technology units work in concert.


Link to full article

Shanzhai maker develops Google and Apple love story to promote its Handset Gooapple


gooapple

A phone that gets an iPhone look and runs Android OS is really nothing new to see. We’ve seen quite a few from Shenzhen Shanzhai makers. This Gooapple handset is another one of this kind, but the maker is taking a very special way to promote this phone. It made a promotion video that’s called When a Google Loves An Apple, and a very funny part is that background music is When a man loves a women. What would happen when a Google loves an Apple? In this video a Gooapple was born.

The Gooapple phone seems not bad in the video. It steals completely the design from iPhone, and runs Android OS inside. It’s powered by a 460Mhz MTK6516 chip, bringing with a 3.5 inches 480*320 capacitive touchscreen, dual camera with respectively 5-megapixel and 1.3-megapixel resolutions, WCDMA 3G connectivity, Android 2.2 OS. No words about its RAM and ROM. It will hit the market on April 10, with a seemingly nice price 999 Yuan (about $153 USD).

[Source:mydrivers]


Link to full article

Startup Weekend in Singapore Again! 29 Apr-1 May

Startup WeekendNo Talk, All Action. That’s the new tagline of the global 54-hour startup-building movement, Startup Weekend. Startup Weekend was founded in 2007 and brings together a diversity of people interested in meeting others to work on ideas, build actual prototypes and build startups.

The first Startup Weekend in Singapore was held last year during the Halloween weekend with about 45 attendees, 20 ideas pitched, with a final 6 teams that were formed. At the end of the 54 hours, all 6 teams pitched to the whole group plus the mentors and judges and a winner was decided by the mentors and judges. (That winning team happened to include two people from SGE – Isaac and myself!)

This end April, Startup Weekend is happening in Singapore again. Find out more about why you should consider joining here.

For a video introduction:


Speakers


Bernard Leong – Topic: Three things about Product Development

Bio: Co-founder and CTO of Chalkboard with experience of rapid prototyping within 21 days and building a platform and API within 6 months. Also an early stage investor, and helps companies to think about product development and social media with 1 company exited and another raising the next round of funding.

Alon Sobol – Topic: The Mobile Space

Bio: Alon recently joined Facebook Asia as Head of Mobile Partnerships. Prior to that he was VP Products at mig33. Alon will join us to share some comments about product iteration, revenue models, and customer acquisition.

Alex Marquez – Topic: Marketing is not Just Sales and Advertising

Bio: Alex believes that the true test of an idea is its ability to shine in the marketplace. Over a 10 year career in innovation and strategy, Alex has developed growth opportunities for some of the world’s most respected organizations including Pepsico, Shell, Moet Hennessy, Sony Music, Unilever, The Royal Sun Alliance, Astrazeneca, The Last Vegas Sands, and the Government of Singapore. His experience spans 25 international markets and senior positions at agencies like JWT, ?What If! Innovation, and Kirshenbaum Bond + Partners. Based in SIngapore, Alex founded Propellerfish in 2009 to help clients develop opportunities around new brands products and services globally.

Jeff Paine – Topic: They don’t teach Entrepreneurship in School

Bio: Jeff Paine is an angel investor and film producer. After having run Founder Institute for several semesters in Singapore he will share some insights about what they don’t teach aspiring entrepreneurs in school.

John Young – Topic: Your Idea is Not Original

Bio: John Young has practiced as an IP lawyer and worked for Intellectual Ventures. In his short talk he explains why ideas are only worth 1%, while perspiration is worth 99%. (If you think you\’re the first person to have thought of it, you’re wrong.)

Kingsley Wood – Topic: Amazon Has Free Cycles For You

Bio: Kingsley Wood brings two Solutions Architects from Amazon to help teams achieve two major goals: 1. stop reinventing the infrastructure wheel, and 2. prepare their startups to scale for global load from day one. They will briefly describe enabling technologies such as AWS, Heroku, Django, and Rails.

Darius Cheung – Topic: Exit? You’re not done yet.

Bio: Darius contrasts two major periods in the life of his company: before its acquisition by a major security vendor in 2010, and afterwards. Contrary to popular belief, an acquisition or IPO does not always mean game over, high score.

Event Details


When: Friday-Sunday, October 29th – 31st 2010
Time: 6pm Friday to 9pm Sunday
Where: Microsoft, 1 Marina Boulevard

Register here.


Link to full article

Should Innovation be a Closed or an Open Activity?

All companies innovate. They do, in some way or the other. But only some receive coverage in the media for breaking real ground. Ever wondered, why it happens this way? How are some companies like Google or Apple are able to use words like ‘magic’ to present their products, capture the market ferociously, sometimes even create the market, and garner free publicity all the time? While others with equal or even higher spending on research (not ‘focus’ mind it) fail to ‘innovate’ in the eyes of the world? It just doesn’t click for everyone.

I pondered on this question for sometime, and here is what my thoughts are:

Innovation is a very rigorous term. Like everyone says, it starts with an idea, an idea which is selected from a bunch of several ideas, and then real work i.e. substantial effort and time (and perhaps money) has to go into creating the product out of that idea. For an outsider – i.e. your customer – the estimate of your ‘work’ depends on the outcome i.e. the product. The product must speak for itself, not you. This is a complicated life-cycle with steps like: to develop, to differentiate, to ponder, to develop more, to differentiate more, to ponder more and so on…Until one day, you have a ‘presentable‘ prototype.

‘Presentable’ is the word which emphasizes on look & feel, images, buttons, cuteness, aura, appeal, responsiveness etc. And with that I also mean to say that back-end i.e. your ‘hacker’s skill’ has absolutely no bearing on your company being perceived as an innovative company unless and until the back-end somehow affects the spots of human interaction with your machine. The human interface, that is.

Even if you stick to a ‘rigorous’ schedule of innovation, show up great designs and power-punch packed stuff, there is a significant chance that your product/startup may still not be perceived as an “innovative company” by others. Two reasons – you might be building something off others’ back (e.g. Twapps off APIs of Twitter, Facebook apps, iPhone or Android apps, maps based products etc.) or the idea itself might have been executed by someone else in another refrigerator and you came to be known as just doing something similar to dash, dash and dash.

Now if you have taken care some of the issues discussed above, your startup might get tad closer to be called as an innovative company. But there is still more ingredient to the secret sauce of innovation.

Innovation is also a hazy term. It tends to raise the anxiety of people. They want to know more about you/your product. Creating a ‘magical haziness’ around ones’ work, increases the chances of being checked out by the world. Publicity & sales depend on the magic of haze – the spell. In effect you as a businessman have to hide a little, show a little and keep the end consumer hooked. Almost like a curious child.

So now, like I asked in the title, should innovation be a closed or an open activity in your company?

IMHO, the answer to the question depends on which side of innovation does your want to company focus upon. What is the DNA of your company? Does it believe in hard work/intense engineering type of stuff – like Google – or simply hype/hoopla type like many who started off lately in tech world? Or does your company play really smart with the hazier side of things – aura, kick-ass presentations, magic of innovation, words – i.e hide and seek with the end consumer to make him feel perpetually curious about your product – like Apple?

In both the cases, mark my words, the companies actually balance between both – intense engineering and the purple haze.

What is the better approach for your product startup? To iterate more often, or play openly with curiosity? Let’s look at two examples, in greater detail. I also recommend you, the entrepreneur, to read The Secret, by Rhonda Byrne. The tenet of the book is that focused positive thinking can have life-changing results.

Google is perceived as an open innovation company. The company believes strongly in engineers. Yet some people contend that innovation in Google’s shop isn’t really open. Well, let’s not debate but simply ask, do we really know what Google is trying to build with Circles? No. Do we really know how exactly ‘pagerank’ works? What is the new Panda update? No. Or that Google was working on radically new type of email i.e Gmail when Yahoo, Hotmail, Mailcity ruled the Internet etc.? No. All we know is that Google is working hard on Circles, and their search ranking algorithm is better now and Gmail has great threaded-email technology and things like that.

Observe that this is exactly how we thought Google would play in the market? They use both the properties of innovation:

1. work, differentiate, ponder and repeat and

2. raise curiosity of the end consumers by revealing little and hiding little. Game on!

On the contrary Apple is perceived as a closed innovation company. Now having a walled garden, some contend is a great approach for Apple, but not for the world of Internet business. Well I could hardly make out much of difference between Apple or Google or any other innovative company out there, but surely ‘closed innovation’ term does work wonders for Apple. All the developers in Apple spend time on company’s vision and work relentlessly to build product around it. Some say, Apple has been on iPad for a decade and there really is not competition against it.  The herculean effort behind each line – iPod, iPhone or iPad – speaks for itself when Apple really unveils its product. It is smart to manage its perception as the most innovative company in the world today. Can you guess what Apple is working on today – other than the iPad3? Are they developing another ground breaking device which would sunset something else? The haze is on.

If you look carefully at any successful company for that matter, each one does the same job. Manage the perception of being innovative with effort and smartness. That’s the secret sauce. Resolve some pain point without revealing how you did it. Just bring a nicely packaged product to the customer and make it extremely simple to use. The point is that once a customer is hooked it does not matter to him/her how you solved the problem for them.  So the ‘hook’ is the real test of how honest & positive your company was with innovation. Save the word ‘innovation’ from your language, if you aren’t good at managing both the sides of innovation i.e. work & haze. Because you aren’t really innovating at all then.

It is simple. If there is not enough work, toil and effort (iterations) behind the haziness of innovation, you’ll end up losing credibility – and business. And if there is only work, work and work and no focus on casting the spell, you will lose attractiveness, curiosity of the world and business. You’ll lose business both ways if you misuse the word innovative in anyway.

Now the choice is yours, on how you want to manage innovation. How you want to be perceived. Oh yeah, so I ask again should innovation be a closed or an open activity?

[Guest article by Manish, cofounder of Bubbleideas. Republished from BI’s blog].

[Img credit]


Link to full article

Sunno S9000 Android tablet hands-on video

about two weeks ago we introduced the Sunno S9000, which seemingly with very high specs, including a 1Ghz Sunno S9000 chip. Now kids behind M8COOL have got their hands on this device and also shared with us a video of playing with it. It’s seems the device still in a prototype status. In the video we can see that as a 1Ghz device it response very fast, and the pages loaded very quickly while browsing the web. It appears that it still have problem with Flash and was unable to support it yet. Hope this could be solved in its product version.

beside the hands on video, a little more information was unveiled. It currently runs Android 2.2, and M8cool also delivered the manufacturer’s words that it would be upgraded to Android2.3 when it arrive at the market. It gets a 7-inches 1024×800 capacitive touchscreen, with multi-touch support. It supports 1080p video displaying, with a HMDI port. It support WCDMA radios, with phone features that allow you to make and answer phone calls. Still no mention about the launch day.

[Source:M8cool]


Link to full article

DeNA And CyberAgent To Start Joint Smartphone Ads Network For Mobage/Ameba

DeNA logo

DeNA announced that CyberAgent and they are to established a new joint venture company at the end of April. The company will form an ads network for smartphone since May. CyberAgent will own 51%, DeNA 49%.

DeNA holds 24.48 million social network users on Mobage and Yahoo! Mobage, Cyber Agent has 13 million users on its blog and social portal Ameba. Both companies have been adding their smartphone support on top of their PC/feature phone platforms. They expect to provide 10 billion monthly impressions on their smartphone networks.


Link to full article

Apple iPad2 Coming to India This Month!

Apple does treat India as a dumping ground and while the freshly brewed iPad2 is available for shipping since March 11th (worldwide, though not in India), Apple earlier dropped the price of iPad in India.

And the fresh update is that Apple has discontinued iPad in India and is launching iPad2 this month.

iPad2 in India

iPad2 in India

To give you certain context, I have spoken to all Apple retailers in NCR region (context: PowerPlug Contest winner gets an iPad and we announced our first winner!); surprisingly none of the retailers have an iPad. As I write this, I don’t even see an option to buy the device online (Flikart mentions Permanently discontinued].

Signs of iPad2 Coming to India

- The Apple homepage.

Apple doesn’t market a product in a geography unless the product is available or will be available in the near-term. While Apple is showcasing iPad2 on its India homepage ever since the product was launched, the most convincing answer came from one of the Apple retailer.

- First generation iPad Inventory

Like I said, the iPad is just not available right now (WiFi+3G/64GB is available though). I asked Apple retailers on the expected iPad2 availability and one of the iStore person informed me that iPad2 is coming to India in the month of April (or max, May) and hence, the inventory crunch for iPad (first generation).

As per the retailer, Apple has now stopped sending iPad shipments and the first generation iPad is permanently discontinued.

Can Apple Ignore The Indian Market?

Not anymore. With the launch of 3G services, India holds a lot of promise and Apple cannot afford to ignore the Indian market anymore. Expect Indian consumers and SMEs to hog on tablets and drive the data usage.

The bigger question however is the pricing part. What do you think should be the price of iPad2 in India? Do you expect it to be same as iPad?

Who will be the loser? Samsung Galaxy Tab? (read: Samsung slashes price of Galaxy Tab in India, matches with iPad).

Also see: Zune Marketplace Launched in India.


Link to full article

How To Protect Your Brand Name [Legal Resources]

Investing your time and money to build a particular brand and seeing the same brand name being used by another, robbing you of your hard earned brand reputation is not an agreeable state of affairs. Many a time, trademark owners end up in protracted litigation because when the time was right, they did not protect their brand name. Protection of brand name is not a difficult task. A few simple steps, as explained below and you would have the much-needed legal protection to your brand name.

Step 1: Trademark Search

Many entrepreneurs do not comprehend the importance of a trademark search. Having a unique brand name in mind is not good enough reason to avoid a trademark search. Trademark search helps you to know if there are similar trademarks available and it gives you a fair picture of where your trademark stands- sometimes, it also gives you a forewarning of the possibility of trademark litigation. Why waste your money in time-consuming trademark litigation later when you can choose to avoid it in the first place?

Step 2: Filing Trademark Application

After you are sure that your chosen brand name is not listed in the Trademark Registry, you can opt for registering the same. The first step is to file a trademark application at the Registry. Now-a-days, filing is mostly done online. Once the application is filed, an official receipt is immediately issued for future reference.

Step 3: Examination

After a trademark application is filed, it is examined by the Examiner for any discrepancies. The examination might take around 12-18months. The Examiner might accept the trademark absolutely, conditionally or object.

If accepted unconditionally, the Trademark gets published in the Trademark Journal. If not accepted unconditionally, the conditions to be fulfilled or the objections would be mentioned in the Report and a month’s time would be given to fulfill the conditions or response to the objections.

Once such Response is accepted, the Trademark is published in the Trademark Journal. If the Response is not accepted, one can request for a hearing. If in the hearing, the Examiner feels that the trademark should be allowed registration, it proceeds for publication in the Trademark Journal.

Step 4: Publication

The step of publication is incorporated in the Trademark procedure so that anyone who objects to the registering of the trademark has the opportunity to oppose the same. If, after 3months from publication there is no opposition, the trademark proceeds for registration. Incase there is opposition; there is a fair hearing and decision is given by the Registrar.

Step 5: Registration Certificate

Once the trademark proceeds for registration, following publication, a registration certificate under the seal of the Trademark Office is handed over to the Trademark owner.

Step 6: Renewal

The trademark can be renewed perpetually after every 10 years. Hence, your brand name can be protected perpetually.

As seen from the above, trademark procedure does not require much effort. It is a simple procedure but one which is nonetheless very important in order to protect your brand name. There are various IP firms that can help you with the entire process of registration without you worrying about deadlines and responses. Hence, understand the power of your brand name and take steps in protecting it today.

[Guest article contributed by Priyanka Gogoi, Trademark Attorney at Intepat IP Services Pvt Ltd, [http://www.intepat.com], Bangalore.]

Also see:

» More Legal Resources For Startups.


Link to full article