Thursday, May 19, 2011

News Roundup: 9 million 3G users in India


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There are only 11 million broadband customers in India and expect newly launched 3G service to bring “mobile only” Internet users in India (read: The Rise of Mobile Only Internet Generation in India), adding to the total Internet population in India.

There are 9 million 3G users in India (who have used the service) and leader of the 3G pack is Bharti Airtel with 3 million subscribers followed by Tata DoCoMo with 1.5 million users. Idea Cellular, Vodafone and BSNL have over a million 3G customers each. Reliance Communications did not give out its numbers but sources said that it also has close to a million 3G connections [source]

Given the bad quality of 3G service in India, one can only hope that telecom operators spend more money/effort on improving infrastructure, as opposed to adding subscribers for numbers sake.

What has been your experience with 3G? Yet to get the 3 in 3G?

Big push for electronic hardware manufacture on the cards

Plans are afoot to accord “a major push and impetus” to the electronic hardware manufacture industry in the country “as cheap hardware, easy to procure and use is crucial to bring about the huge challenge of bridging the digital divide between rural and urban India. The Minister of State for Communications & Information Technology, Mr Sachin Pilot, said the country’s electronic hardware industry which is $40 billion today would become $400 billion in the next five years and the industry “needs all the support from the Government of India and the States [source].

Creative Launches ZiiSound Dx Series of Wireless Modular Bluetooth Speakers

The ZiiSound Dx series consists of the ZiiSound D5x wireless one-piece speaker, ZiiSound D3x wireless one-piece speaker and ZiiSound DSx wireless subwoofer. With the introduction of pure wireless modularity, Creative changes how consumers can purchase a home audio system.

Flexible Configuration

In this new system, wireless speakers connect independently to stereo Bluetooth devices such as the iPhone, Blackberry, Android phone, iPad or Creative ZiiO tablet, and can also be configured so more speakers are connected wirelessly to form a multi-channel home audio system. The ZiiSound Dx series also features renowned apt-X audio technology for outstanding sound quality.

Unlike with traditional speaker systems, users will no longer need to purchase a fixed speaker configuration for a specific use in the home. Creative’s one-piece pure wireless modular speakers let users upgrade from a single speaker to a larger configuration by simply adding more speakers wirelessly. [Read: Creative Launches ZiiSound Dx Series of Wireless Modular Bluetooth Speakers]


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Planet of the Apps – Asia 2011

They have it in Europe, so do we in Asia. This year, Terrapinn proudly presents Planet of the Apps Asia 2011. Planet of the Apps Asia brings together the world’s major consumer brands, media businesses, social networking sites, mobile operators and ISPs, device manufacturer, platform owners and developer community. Click here to view the speaker list and here to view the full schedule.


Topics

The three-days session consist of several topics, with ample opportunity to network with professionals and users in the industry. The panels will discuss:

1. Brand extension and customer engagement
2. Business models and partnerships
3. Apps and social media and social gaming
4. Creating beautiful apps
5. Multi-platform apps


Who should attend

1. Head of Developer Relations
2. Head of Strategy
3. Head of Marketing
4. Head of App Development
5. Head of Business Development/Sales
6. Head of Product Development
7. Head of Consumer Marketing
8. Head of Mobile
9. Head of Digital/New media


Event Details

When: Wednesday 8th June 2011 until Friday 10th June 2011
Where: Grand Hyatt Hotel, Singapore
Fee: SGD 2410- SGD 4930

Register here.


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Snapeee: Can Teen Taste Snapshot Sharing Win Hearts Of The Young In Asia?

Tokyo-based tech start-up Mind Palette[J], who was chosen as one of the five projects that Cyber Agent support in their incubation program, released the iPhone app called Snapeee this week.   It is a picture-based social network platform that has a feature of decorating user's snapshots, that is deeply inspired by the Japanese subculture fashion that teenage girls would prefer to get their own snapshots decorated with glitter and animated clip arts.

The company's CEO and founder Yuji Kobayashi says, they're expecting to engage potential users not only in Japan but in the world.  The app became available as short as several days ago, but it is getting large endorsements from the web community in Hong Kong and Taiwan, where the J-pop culture attracts the younger generation.

See Also:

 


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How Writing Makes A Stronger You [And Why Entrepreneur Should Write]


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The Theme for May Month is: Consumer Internet. Apply Now (Deadline is May 22nd). Winner wins an iPad2.

[Notes from Ashish: One of the ground rules of a good product manager is the ability to write and articulate in the most precise manner. As an entrepreneur, let me tell you that writing is the first step to ‘getting it done’. It brings a lot of clarity to one’s thought and this guest article by Sanket is a must read for entrepreneurs.]

If you thought writing is only for the loners and the drinkers, think again. If you thought it is too time-consuming to type in sentences after sentences, correct the typos and then edit it all over again, think again. And before you think I am talking about writing copy for your homepage or for that print ad that you are putting thousands of dollars into, let me correct you. I am talking about writing as a means of putting down your philosophies, objectives and thoughts – on your personal blog, on your corporate blog, external blogs (like Pluggd.In), internal memos and newsletters, best practices PDF and the like.

In this post, I will take you through how writing makes a stronger and more confident you.

Makes you a clear thinker

When you are talking, you say that you will do A and it will lead to B. Everyone agrees. More so if you are a smooth talker. But when you are writing, you will have to say why and how does A lead to B? Do you have a concrete reasoning behind it? What’s your objective? You will have to put together the complete picture with facts and figures. It should make logical sense.
Now think of the same for business in general. In any business, there are more things than what ten clones of yours can do in days twice as long. What you need is a clear head. A clear setting of objectives. Yes, you can surely put together a todo list and start checking things off it but without a clear objective and a clear structure, you will not know where you are going. As a result, you wouldn’t have the same focus and motivation. As you write more and more, you develop a habit of setting clear objectives. You start excelling at seeing through that haze of problems. Through that pile of todos. And with the ability to put together the complete picture and not overlook things, going from conceptualization to execution would be a breeze.

writing

Makes you learn more about the subject

A couple of months back, I sat down to do this post on how good looks are more than just eye candy. I wanted to talk about how lots of people think about design and usability as mere embellishments, and think that the product core is the be all and end all. Since good design and usability are a part of our very DNA, I thought I had all the necessary armor to get this done.

I started writing on how good looks build perception and credibility. I put together all my thoughts on it but when I was reading it, I realized that all it had was my thoughts. Do other people feel the same way? Is there anything else I can add to support my point of view? That’s when I started scouring the web for examples to support my point of view. And I learnt about this wonderful ATM experiment that was set up in Japan – two ATMs were set up in Japan, one more attractive than the other. People faced lesser problems with the more attractive one, and found the overall experience with it to be better. What looks better “works” better. I also learnt how mint.com used good design to build a credibility strong enough for people to convince people give their credit card numbers to a company with a dot.com in its name, not to forget all of their online banking passwords.

Today, I am so much more well versed on the subject than I was after reading hundreds of articles on the subject and a couple of books by very reputed authors. No matter what kind of writing you are doing, at the end of it, you will come out more literate than you originally were.

Gives you a reference to look back to

Let’s say you are a sales guy, and an excellent one at that. From your years of experience of talking to customers and closing deals, you have learnt what works and what doesn’t. Why not put all of that in writing? When you are putting it together in a doc, it not only makes you think through all your pointers and makes you even stronger, it also serves as a ready checklist that you can come back to later. It serves particularly well when you have been out of touch for a while, or get the feeling you are not getting your fundamentals right. And if you are the knowledge-should-be-shared kind of guy, you can share it with the team as well. They can’t thank you enough for it.

I have my list of writing fundamentals that I have assembled and built upon over time. Every time I get the “feeling” I revisit the list and get in touch with my fundamentals. And I come out of it stronger and more confident.

In my opinion, you should put down all your thoughts, guidelines and objectives in writing for reference. What are the criteria on which you judge the people you are interviewing? Why did you choose one marketing medium over the other? What are the basic rules governing your social media presence? Why did you choose that particular set of features for your next release? Heck, why does your company even exist?

Final words

When I started writing the post, I was simply writing about the benefits of writing. Then as I was writing, I realized that it is through writing itself that wisdom has been passed from generation to generation. Then I thought I will make it more specific by talking about how writing helps in business. Then I realized even that would be wrong as I am not going to talk about how it increases collaboration and helps spread knowledge. Finally, I settled on how it makes a stronger you. Point is, as I was writing this article, I learned so much as I explored different aspects of writing. I thought about it so clearly and fundamentally which would have never happened if I was randomly rambling about it. And all of this without even using any external resources.

Writing can do the same for you. If you don’t write, start now. If you do, keep it going!

[Article published under series called “Bring Your Own Insights”, where we bring selected guests to share their insights with Pluggd.in audience on a regular basis. We have always believed that our readers are amazingly insightful, so why not enable a channel for them to share their insights/experience with the audience? These guests will be from different industries and will share their insights on a very frequent basis. Presenting an insightful article written by Sanket Nadhani, who heads Marketing & Sales at FusionCharts.]

[Image credit rjackin/Flickr]


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Rumor: Tencent Invests $60million in Okbuy.com Series C Financing

Tencent is rumored to have invested $60 million as Series C financing, into OKbuy.com, a Beijing-based B2C footwear e-tailer, according to tech.sina.com.cn. Techweb.com.cn has earlier reported that the company was in middle of fundraising since Dec 2010.

The footwear e-tailer had previously stated that its sales revenue in 2010 is expected to exceed Rmb200 million.

OKbuy management did not comment, whilst Tencent investor relations team did not provide clear comments regarding the issue.

Earlier, Tencent announced $84million investment into Qiyi.com, a Hulu-like service started by Baidu.com, for a 16% stake and became its second largest shareholder.


 

Related posts:

  1. YesMyWine Raises US$40 Million In Series C Financing
  2. Breaking: Tencent $300Millions Invested DST, Investor of Facebook
  3. Tencent invested US$350 million into US game company, Riot


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Yes 4G service offers VoIP through iOS app

YTL Communications, the company that provides the Yes 4G internet service network in Malaysia, stepped into the Apple user demographic with the launch of the Yes Life App for iOS, as well as a native client for the Mac.

The voice-enabled Internet network runs on WiMax, which the company calls 4G, and has a population coverage of more than 65%. It touts itself as one that offers “mobile Internet with voice”, as users signed on to the service are given a mobile phone number with a 018 prefix. With the number, users with the Yes client on Windows or Mac can then make and receive calls and SMS as they would normally with any mobile service provider.

The iOS app, Yes Life, extends the call and SMS functionalities to the iPod Touch, iPhone and iPad, except that the calls and SMS ride on a Wi-Fi or an existing 3G network. So essentially, Yes Life works like a voice over internet protocol (VOIP). Rates are 9 sen per minute or per SMS. In conjunction with the launch, users can try out the service for free for 14-days with a preloaded RM5 usage credit.

However, the usage of Yes Life extends to only so far; it cannot be used for data as none of the supported iOS devices support WiMAX natively. According to YTL Communications CEO Wing K. Lee, a similar app for Android and Blackberry devices are being developed, with the Android app expected to launch within a couple of months’ time.

At present, the Yes service has around 200,000 subscribers, and has increased its number of base stations in West Malaysia from 1200 to 1700 since it began in December last year. The company is targeting to install another 800 base stations by the year’s end in West Malaysia, and the resulting 2500 base stations is expected to cover 85% of the country’s population.


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ad:tech Singapore 2011

ad:tech Singapore 2011 will be the fourth regional event for the Interactive marketing community. ad:tech Singapore brings together brand advertisers, traditional & interactive agencies, portals, on-line publishers and technology providers. With the continued growth in technology and use of digital media, ad:tech offers an unrivalled opportunity to discover new practices and technologies, and to learn how many of the great names have utilized the net, built brand recognition and immersed themselves in digital technologies. Check out the speakers list and the schedule details.


Event Details


When: Thursday 16th June 2011 and Friday 17th June 2011
Where: Suntec Singapore International Convention and Exhibition Centre, 1 Raffles Boulevard Suntec City, Singapore 039593

Register here and for fee details click here.


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Of Product Pricing and WiFi Meets Coffee?


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The Theme for May Month is: Consumer Internet. Apply Now (Deadline is May 22nd). Winner wins an iPad2.

“We are in the real estate business. The only reason we sell hamburgers is because they are the greatest producer of revenue from which our tenants can pay us rent.” –Harry Sonneborn, CFO(McDonalds)

Let me admit here that CCD (Cafe Coffee Day) is pretty much my office these days. I spend almost 2.5 days/week (cumulatively speaking) at CCD and like I earlier mentioned [Read: What Business Are you In – Case Study: Cafe Coffee Day], CCD is not in the business of selling coffee, but is in the business of enabling business (meetings) + relationships (dating included).

Having said that, my preference for CCD has gone down – and here is why.

First, What Is A Product?

A product offering has two parts – Actual Product and the Augmented Product.

- Actual Product is what you sell [e.g. the physical product].

- Augmented Product is why people buy your product for.

In other words, Actual Product is the tangible part (i.e. a cup of coffee), while Augmented is the value-addition/perception which may/may not be tangibilized (example: comfortable meeting place/easy to locate a CCD joint etc).

In short, Augmented Product enables decision making, when competitive products deliver an undifferentiated product.

Coming back to CCD example, I recently noticed that they have started charging separately for WiFi access (~INR 30/hour). And on the other hand, another outlet, Gloria Coffee does a smart thing. You can avail free WiFi after you have bought something from the outlet. And the WiFi credential is valid only for 1 hour. So in short, if you want free Wifi (augmented product), you pay for the actual product (fyi: a lot of UnPluggd2 operational planning was done @Gloria Outlet/Indiranagar).

Given that a place like Bangalore witnesses a whole lot of business meetings at these coffee outlets, who do you think has a “better product”?

The discussion context is : How would you design pricing for such products? Your options are:

a) Include WiFi price in the product, but keep it for premium customers (i.e. free WiFi only when customer buys something/Gloria styled).

b) Exclude the price and charge separately (CCD styled)

c) <Share your idea>*

The key to answering this is knowing how you want to position your product. If you position your coffee outlet as “FREE WIFi Zone”, you attract a certain target segment (maybe, less of dating couples). And if you simply position your outlet as “WiFi Zone”, you tend to have more dissatisfied customers who expected “Free” as the default keyword (“what!! you are charging INR 30 for WiFi? WTF!”).

As a product guy/girl, what would you do? How will you identify pricing? What are the other important attributes you need to know?

What’s your opinion? Do discuss.

* I am assuming that you are equally sick of coffee at CCD (or any other place) and the augmented product actually enables consumption of the actual product.


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An operational guide to CoD for eCommerce companies in India


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Many eCommerce companies offer Cash on Delivery (CoD) to their customers as a mechanism to pay for products purchased online. Since the number of credit card holders in India is fairly small, and Indians tend to pay cash for most items, this seems like an excellent option to reduce the friction for customers to purchase.

The other benefit to customers is that they can actually ensure that the merchandise arrives before they pay for it, instead of paying for it upfront and not knowing when it will actually be delivered. Of the 6500+ eCommerce companies in India, less than 5% offer CoD as a payment option. So if it’s hailed as the savior of eCommerce , why are more companies not adopting it?

First it costs more. The two major companies, Blue Dart and Aramex charge a transaction fee (about INR 50) plus a percentage of the amount (about 1 to 2%) collected. Customers are not necessarily willing to pay more because they are paying by cash so this eats into the merchant’s margins. Although the fees are similar to credit card transaction fees, payments from them are much faster to the merchant.

Second the return rates (across all eCommerce companies) for merchandise is about 40%, according to Blue Dart. This may vary for certain companies (Some companies have undocumented claims of 15% returns, whereas others claim to have 60% non acceptance).  So if a small merchant (doing 100 transactions a day), about 30% through CoD  (30 TX/day), and their returns are at 40%, then INR 1200 is lost daily. The courier company charges an extra INR 50 to 100 as return fees to ship merchandise back.

Finally, when customers use the CoD option they don’t place a firm order. They indicate intent to purchase the item. So there’s no fallback for the merchant if the product is not accepted. Reasons for not accepting have been many including, “changed my mind”, “wife did not approve purchase” or “did not have cash when the courier arrived” or “found a cheaper price elsewhere”, usually offline.

Still it’s a very interesting option for many vendors who are tackling each of these issues with small innovations of their own.

For e.g. some vendors call customers after they place a CoD order to ensure they actually want to purchase product. Some even charge CoD customers a small transaction fee.

There are 3 vendors who have already started to report users who do not accept orders to a credit reporting agency (one is maintaining their own database and refuse to ship to customers who return goods after placing a CoD order). They have had limited success so far they claim, because the unique key to connect users tends to be missing, but they are using the user’s name and address pair as the  combination to track errant customers.

Other innovations include using their own local courier personnel in major metros to reduce transaction costs.

Although the number or merchants offering CoD is fairly small, given the opportunity (especially in tier 2 cities) I expect a lot more merchants to innovate further to reduce returns. This would make CoD as a viable payment option for merchants and a safe one for consumers.

What’s your opinion?

[Editorial Notes: As part of Bring Your Own Insights series, we invite Pluggd.in readers to share their insights with the audience. This is a by-invite section and you will get to see insightful posts from our these selected guests.

Guest contributor, Mukund Mohan is the Chief Executive Officer of EOVL, a leading social commerce company. He founded and sold BuzzGain, a leader in Do It Yourself PR, to Meltwater in January 2010. He has founded and successfully sold 3 Silicon Valley startups in the Internet & Enterprise software markets.]


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News Roundup: MTNL BSNL Merger?


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The Theme for May Month is: Consumer Internet. Apply Now (Deadline is May 22nd). Winner wins an iPad2.

MTNL has partnered with MVAS provider DigiVive to offer mobile television and voice-interactive- response (IVR) services to its customers. “nexGTv is a mobile TV service offering live TV channels and an exhaustive list of Video-On-Demand (VOD) content on mobile. This service is available for both 2G as well as 3G users with compatible handsets”.

MTNL BSNL Merger?

State-run Mahanagar Telephone Nigam Ltd(MTNL) on Wednesday said it was in talks with Bharat Sanchar Nigam Ltd to offer customers a pan-India service , adding that it was up to the government to decide if there will be a merger.[source]

Decision on FDI in multi-brand retail soon

The Government is expected to take a decision in the next three months on allowing foreign direct investment in multi-brand retail, a long pending issue.  According to sources, the Government would allow the foreign retail giants with riders which include a minimum investment of $100 million, half of which must go to back-end infrastructure like cold storage, soil testing labs and seed farming.  At present, India allows FDI only in single brand retail chains like Nike and Louis Vuitton with a cap of 51 per cent. It also permits 100 per cent overseas investment in wholesale cash-and-carry format [source].

Demand for radio sets dips despite booming FM market

As per a study done by marketing research firm ORG GFK, radio-set market in India in 2008 was estimated at 34 lakh units in volume terms and Rs 112 crore in value terms. Japanese electronics major Sony, which used to sell a wide range of radio sets and transistors in India, currently has just one model on retail shelves. “There is not much demand coming for these products now. Sony only sells a small transistor priced at Rs 800 which is mostly bought by senior citizens. The youth is not interested in buying separate radio sets anymore,” Rajesh Dewani, Director Avit Digital, a Sony distributor in New Delhi.[source]

Telecom Sector & Diesel Consumption

Telecom sector spend INR 126 billion annually on diesel fuel. If subsidy of 21 % on diesel fuel removed for telecom sector, the cost of diesel fuel for telecom sector would go to INR 150 billion annually. On the other side, the cost to solarise entire network towers with initial expenditure and no or marginal operational expenditure is equivalent to annual diesel cost for next 10 years.


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