Wednesday, November 23, 2011

1,000 Protestors Gather Outside Taobao HQ in Ongoing New Rules Row [PHOTOS]

As many as 1,000 protesters, comprising small business owners on the B2C e-commerce platform Taobao Mall, have gathered at Alibaba HQ in Hangzhou, eastern China, today. More are expected to arrive later this afternoon, and up to 2,000 are thought to be converging there from all over China. Photos show a handful of police watching over, but the formal alliance of aggrieved business owners seem to be mostly just standing around, holding banners, and listening to occasional speeches by its representatives.

This demonstration was expected after being planned a few days in advance, and relates to rule changes on Taobao Mall – aka Tmall.com – that smaller vendors say makes their lives harder – such as higher security deposits, and a tougher evaluation measure for vendors. Alibaba has already stated that the new policies cannot be undone, and have been put in place to protect consumers and make its B2C marketplace more professional. Alibaba’s Tmall is made up of thousands of storefronts, for both large brands – such as Uniqlo (TYO:9983) and Adidas (ETR:ADS) – and small businesses alike.

Some protestors (more are pictured below) are wearing stickers emblazoned with the Chinese character ‘ren’ which means ‘endure.’

The alliance of protestors had earlier called for a face-to-face discussion with CEO and founder Jack Ma, but it’s not clear if that might happen. Yesterday, Alibaba said it’s “willing to listen to any constructive feedback and suggestions,” but made no further comment today.

Although the stand-off looks peaceful, it’s an awkward situation for Alibaba, as the B2C e-commerce sector in China gets more fierce by the month. Just the other day, its closest rival, 360Buy, made a significant move into selling luxury fashion items with its new 360Top online mall.

Here are a few more pictures from the gathering outside Taobao’s main offices, sourced from either the Economic Observer or ShanXi HSW News site:


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Chillin’ With Sheel and Abhijeet of Bessemer Venture Partners

Next Tuesday 29th November at 930pm, join us for drinks with Sheel Tyle and Abhijeet Muzumdar from 100-year old VC firm, Bessemer Venture Partners. Yes, one hundred years old: Bessemer was founded back in 1911! The firm has an extensive portfolio and some of the companies include Skype, LinkedIn, Yelp, VeriSign, Staples and many others.

We’ll be meeting at Cafe Fables & Bar Stories (Arab Street area) (55 Haji Lane, 2nd Floor) for drinks at 930pm. Please register here to allow us to plan the logistics a little better.

Here’s Sheel’s bio:

Sheel Tyle, an analyst based in the New York office, joined BVP in 2010. He looks closely at internet, mobile, and healthcare businesses with a focus on emerging markets.

Sheel is actively involved in and sourced BVP’s investment in Snapdeal (Jasper Infotech Pvt Ltd). He is also closely involved with BVP portfolio company Skybox Imaging, where he previously worked on product, marketing and business development, sourcing and closing Skybox’s first commercial customer.

Prior to joining Bessemer, Sheel founded ReSight, a 501c3 nonprofit which democratizes the distribution of eye-care services by turning unemployed rural women into employed “Vision Guardians” who screen others for vision impairments. Separately, he served as the SIG International Fellow at the Reserve Bank of India, India’s central bank, in 2009; worked as a summer analyst for middle market private equity firm Arsenal Capital Partners in 2008; and performed research for the University of Rochester Medical Center in its neurosurgery, cardiology and ophthalmology departments.

Sheel graduated in three years from Stanford University with a B.A. in both human biology and public policy, as well as a graduate certificate from the Stanford School of Engineering in product creation and innovative manufacturing.

Here’s Abhijeet’s bio:

Abhijeet Muzumdar is a senior associate with BVP India in the Mumbai office. Since joining the firm in 2009, he has been closely involved with a number of investments, including www.BharatMatrimony.com (Consim) (Consim), www.Snapdeal.com, Home First Finance Company, and Dhanlaxmi Bank.

Prior to joining Bessemer, Abhijeet was a senior manager at Edelweiss Capital, where he worked on the investment-banking team. He advised clients on raising private capital and on M&A. During his tenure at Edelweiss, he was one of the key members of the team that advised on Aegis BPO’s acquisition of PeopleSupport, one of the largest Indian M&A transactions in the ITeS sector. Among other projects, he advised SpiceJet Limited, India’s leading low-cost air carrier, to raise private capital and advised Spentex Industries to raise capital through India’s first Qualified Institutional Placement (QIP). Prior to Edelweiss, he worked in New York with KPMG’s corporate-finance team and in investment banking at UBS.

Abhijeet holds a bachelors of commerce degree from Narsee Monjee College of Commerce & Economics and an MBA from Adelphi University’s Hagedorn School of Business, where he was on the dean’s list. He also holds a masters of commerce from the University of Mumbai. At Narsee Monjee, Abhijeet won the Best All-Rounder in Academics and Sports Award for three consecutive years. He represented India in tennis at the international level and was ranked among the top five juniors nationally. As a junior, he won several national level tournaments and represented India at the Junior World Youth Cup.


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Panache Greentech Provides Eco-friendly Envelope for Buildings [Cleantech Startup]

Panache Greentech Solution’s coating system ensures that every building structure exposed to heat and rain is Green, Cool, Insulated, Water Proof and Crack Free.

Scouting for source of second income, Mrs. Neetu Jain started Panache Greentech Solutions in 2008 to commercialize coating products developed by her father, Dr. D.S. Mittal. Today, almost three years down the entrepreneurial journey, she aspires to build a brand out of India offering “Green Envelope Solutions for buildings”.

Eco-friendly envelope for Buildings

Panache Greentech’s innovation lies in process of making water proofing and insulation coatings. Traditionally used solvents (derived from petroleum products) in the process have been replaced by water based chemicals making these products “Zero VOC (Volatile Organic Compounds)” and saving precious petroleum products.

In addition to being Zero VOC, start-up has developed improved IR properties which help cut down indoor temperature of building by 4-8 degree celsius leading to 20-40% savings on electricity consumption.

While India aspires to be amongst the world leaders in green buildings by 2015, Panache Greentech has interesting opportunities ahead. Over 1, 000 green building projects (with built-up area of 648,000,000 sq. ft.) are under construction in the country with around 150 certified and fully functional green buildings.

Mrs. Jain says – They face limited domestic competition as Indian coating companies are selling “water proofing” whereas Panache Greentech is promoting “energy efficiency”. International competing products available in India are priced 30-40% above their current selling pricing thus making them competitive in the green building segment. Not only the pricing, product is a better fit for Indian climatic conditions. Increasing electricity bills and awareness of energy efficiency will open up larger opportunities for the company.

Funded by founders, start-up has reached sales of Rs 1.5 Cr with an installed production capacity of 1MT per day. Panache Greentech is looking at financial and marketing partnerships to take the company, a leap forward.

Recommended Read: Green Tech Investment in India – Is it really happening?

[About the author: Guest article by Rachit Mangal. Rachit is a startup enthusiast, passionate about commercializing innovations. He works with entrepreneurs in areas of marketing, customer acquisition, designing business models and making investor pitches. He can be reached at rachit.mangal@gmail.com]

Related posts:

  1. World Environment Day and a Look at Few CleanTech startups
  2. CleanTech startup D.light Design secures $5.5mn
  3. Krya – A Sustainable Consumer Product Startup [Interview]
  4. Indians Are the Greenest in the World
  5. IDG Invests 15 Crores in iCreate, Business Intelligence Startup


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Villcart – The Online Handicraft Store

Villcart is a Mumbai based handicraft retailer that has recently launched its ecommerce initiative. The site sells handicrafts and handmade products made in villages of India. The current list of about 1200 products range anything between basic furnishing to food items.

In most cases the products are directly sourced from the artisans, though the company also has tie-ups with NGOs like Sahaj, Magan Sangrahalaya and Dharamitra in Wardha, Gramodaya Sangh in Chandrapur and Gadchiroli, Avika in Jharkhand, and Sathi Samaj Sewi Sanstha in Bastar etc..

The basic site is neat but needs a lot of minor changes in terms of copy and flow to be able to become a mainstream ecommerce company.

Shopo and NetHaat are other startups in the same domain. Though Shopo did impress us but both of these haven’t been able to get beyond the initial referral traffic. Discovery is a major concern in this product vertical as such products are mostly impulse based purchases and users may not be looking for them. There might be a bigger play in sourcing such stuff and selling on Ebay or supplying to existing ecommerce players who already have a high click fall. The market opportunity is really huge and it might be too early to conclude what really would work here. Though this play is a lot different from the usual ecommerce known to us till date.

Do try out Villcart and let us know what you think of their offering and the vertical in general.

Related posts:

  1. Shopo – A Marketplace for Everything With An Indian Heart [Handicraft eCommerce]
  2. MyGrahak – Online Grocery Store With A Backing of 350 Offline Store Network
  3. FirstCry – New online store for babies and mothers to be
  4. FlipKart, Bangalore based startup launches online book store
  5. Now You Can Also Have An Ecommerce Store – Infibeam Launches BuildaBazaar [DIY ECommerce Store]


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Flipkart Acquires Bollywood Content From Chakpak – What Next?

The rumors around Chakpak‘s acquisition is being confirmed now. The acquisition was done few months back. Interestingly, from what Binny, co-founder of Flipkart, confirmed, the acquisition is only of content. Nitin Rajput, one of the co-founders of Chakpak, joined Flipkart later. The other co-founder, Gaurav Singh, is now working on his new venture. For obvious reasons, for the past few months Chakpak’s traffic has been on decline but the site is still live and functional.

Ashish wrote about Chakpak few months back when the traffic had already started declining.

 The site raised funding from Accel and later Canaan Partners. The core idea behind the VC funding was to become “the” digital marketing platform for Bollywood production houses as the site had the captive audience and hence, there was a potential to monetize the audience in a much better way.

Social was/is an important play and Bollywood production houses needed the major push in social media space. Typically, the production houses do not understand Internet so well (as opposed to print/TV) and that’s where existed an opportunity for a social site like Chakpak.

So who ate the lunch?

Facebook.

Facebook is where the community is. Facebook has killed/made irrelevant so many organic community ideas owing to its deeper penetration in online communities.

For a Bollywood production house, it’s much easier to advertise on Facebook, reach out to a very well defined targeted segment as opposed to any other online service. And for general branding campaign, these production houses use Google/other ad networks.

The founders did try a lot of stuff with Chakpak and were quite successful with few of them. At one time, the site did have astronomical traffic. One of the anonymous comments, probably from someone close to the team, on the previous article sums up Chakpak’s various attempts to capture the authority around Bollywood on web.

…..after funding, Chakpak almost abandoned the site, http://www.chakpak.com, and went on to pour the millions and their collective energy to build facebook games (http://www.facebook.com/apps/application.php?id=195730559797)

They did not succeed in their endeavor and while they focussed on facebook games, the world just buzzed by and moved on to facebook from orkut. (If you remember, they shot into prominence due to their brilliant orkut app) – i am not sure they ever did one for facebook.

They did invest in better user experience – they just never launched the new site.
They did try affiliate deals with Myntra and bookmyshow, but I think only for few movies. They never really monetized it deeply.
They did crack deals with studios, but did not persist long enough.

Come on, if you think off it, the drop is not significant even though they have not done any new development on the site. They built a solid product – its just that they focussed on opportunities which did not bear fruit.

Anyways, kudos to the founders to have tried, made it big and then still being able to call it quits and move on. What will happen with Chakpak.com? We are not sure. What will Flipkart do with the content? Well, am not too sure but may be just what Chakpak did best, SEO!

Or is this deal ‘forced’ by investors, i.e. Accel Partners?

Recommended read: Chakpak Story and Flipkart Story.

Related posts:

  1. Canaan Partners invest in Chakpak
  2. A Look At Chakpak [Startup to SME Series]
  3. Flipkart Raising $200Mn From Carlyle And General Atlantic?
  4. Accel India Invests in Flipkart
  5. Flipkart Acquires Mumbai Based Mime360


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Starting a new company? Do industry analysis (part one)

If you are looking to sell a business idea to venture capital firms, demonstrating an understanding of your industry is important.

This is the first of a two-part series on how industry analysis can take the guess work out of starting a new company and secure venture capital.

The facts and figures presented in a business plan can be manipulated to portray the viability of a new business.

Industry analysis however, is far more objective. It is often written by independent financial analysts and research organisations, whose job is to study different industries and report on their status and direction, based on hard data.

So before writing a business plan, work on an industry analysis, which should answer three basic questions:

  1. Should we enter this industry?
  2. What part of the industry do we want to be in?
  3. What strategy should we adopt to penetrate the industry?

The best way to begin analysing an industry is using Michael Porter’s Five Forces. Michael is getting a little old now, but his recipe is still good eating. According to Michael, the Five Forces which govern any industry are:

  1. Bargaining power over suppliers. There are few suppliers compared to the number of companies it sells to in an industry, and its products or services are such that they attract few substitute decisions from end-customers. Bargaining power over oil companies is low because they are a cartel.
  2. Bargaining power over buyers. When buyers are able to purchase in bulk or products are a commodity, buyers can seize bargaining power and drive down industry profits. Daily-deal sites (group buying), is an example of buyers driving down retailer profits.
  3. Threat of substitute products and services. How likely are customers to use a substitute product or service from another industry? Electric motors are a substitute for petrol engines, but substitution of electric motors remains low because electric power cells are inconvenient to recharge.
  4. Threat of new competition entering the market. Include economies of scale, product differentiation, switching costs and capital requirements. The automotive industry has a high barrier to entry because of the large economies of scale in marketing, distribution and manufacturing necessary to compete.
  5. Intensity of competition between existing players the market. This is how fast an industry is changing and the tactics used by players to gain market share.

1. Should we enter this industry?

I recently conducted industry research on the mobile gaming industry. In short, Porter’s Five Forces revealed the following:

  • Barriers to entry are low. The cost of creating mobile games is the lowest across all gaming platforms. Licensing titles of games is one barrier to entry.
  • Casual gamers have few substitutes. Casual gamers use their mobiles for gaming because it is the most convenient gaming platform, and are unlikely to switch to console or PC online.
  • Bargaining power over customers. Retail app stores have flattened retail prices and to an extent commoditized games. However, casual mobile gamers are becoming brand loyal to Apple and Android and game developers such as Zynga. This brand loyalty will open the way for product differentiation.
  • Bargaining power over the retail app stores is low. Android and Apple will control 81% of the handsets and retail stores by 2015, commanding 30% of all sales. For the moment the retail stores are a duopoly, but Android’s open platform will see more retail app stores like GetJar enter the market and a price war among the retail app stores is inevitable.

Whatever industry you decide to move into, ensure you thoroughly understand the implications of the Five Forces.

Invariably these forces apply with different weights to different industries. Each industry has its own characteristics. For example if you are launching a low-cost airline, bargaining power with suppliers will be low (it is a duopoly) and barriers to entry will be high (airlines are government regulated and require enormous cap ex).

However if you are launching a blog shop, your barriers to entry will be low (creating an online store is easy), and your substitution to brick and mortar retailers will be low (blog shops are a price leader).

2. What part of the industry do we want to be in?

The next question to answer is where in the value chain should your company position itself. Recognise where profit zones exist in your industry. Postulate how the value chain will shift over time, and where profit zones will materialise and evaporate.

Where will brand loyalty exist in five years from now, and what parts of the value chain will become a commodity? Commodities generally attract thinner profit margins than value-added products and services.

Here’s an example of the value chain of mobile gaming in the early years.

Here’s how we predict the value chain will shift in five years.

3. What strategy should we adopt to penetrate the industry?

There are three broad strategies you can opt for, and you may switch strategies over time to compensate for shifts in the value chain.

Price leadership. Sell your products and services at a price below your competitors in the long term. It could require investment in machinery to gain economies of scale or purchasing raw materials in bulk to drive down the cost of goods.

Differentiation. Create products or services that are perceived industry-wide to be unique. This strategy provides a buffer against competitive rivalry by creating brand loyalty and a lower sensitivity to prices.

Focus. Satisfies the needs of a select group, geography or pushes one product line. It assumes the business can serve the target audience more effectively and efficiently than its competitors.

There are a few factors to consider when choosing a strategy.

  1. Commodity or value-add? If you are a commodity and you cannot add value, your best bet is to take a cost leadership position.
  2. How will your competition retaliate to your entry? If competitors are aggressive and the market is transparent enough for competitors to study each other’s moves, you have to think ahead. For example, competitors may drop prices to try to push you out of the market.
  3. How much capital are you prepared to raise? Capital restrictions will place some strategies out of your reach. For example if you have restricted funds, you may not be able to achieve product differentiation because you do not have advertising dollars to build brand against competitors.

Draw your conclusions

Ultimately decide whether the industry is a sunset industry, or one of growth. A sunset industry is one which industry profits are falling and its future is in doubt. Stay clear of these industries unless you can disrupt them and create a new profit zone in the value chain.

Conduct financial analysis on an industry to check its vitals like gross profit margins, profit margins, earnings per share and price to book ratios. Compare these ratios across the top few competitors to gauge industry averages.

For example, we undertook financial analysis on the top three global luxury brands and found the industry achieves 63 percent gross profit margins, but marketing and sales alone consumed 50% of the gross profit.

Hypothetically you will not beat these averages unless your company can disrupt a fundamental pillar and gain a competitive advantage.

Anthony is the founder of Futurebooks. Futurebooks offer affordable incorporation, bookkeeping, business planning and business brokering in Singapore and South East Asia. Anthony has helped corporate firms build subscription models, conduct industry analysis and develop brand positioning for new firms. He was founder of Firestarter, a digital marketing agency, acquired by Novus Media in 2010.

Front page image: Lumaxart


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1,483 Chinese Group Buy Sites Closed, 456 in October Alone

titanic-sinking-underwater

via titanicuniverse.com

At this point, everyone knows that the group buy market in China is, er, going through a rough patch. The question has long since shifted from “is this going to happen?” to “how bad is the damage?” and increasingly, it looks like the damage is pretty freakin’ bad.

Today, the China Youth Daily cites a recent survey of group buy sites in China that found that through October, 1,483 group buy sites in China had closed completely. And in worse news, 456 of those closings were in October, which means things are only getting worse.

And of course, plenty of sites that are effectively closed aren’t yet part of those numbers because their closing is unofficial. According to data released by Etao, as of October over 20 percent of group buy sites hadn’t been updated with new products in nearly a month. Then, of course, there are the many sites that remain operational but have altered their business model so that they’re no longer group buy sites.

So, I guess the new question is “when will things get better?” We don’t have any data for November yet — given that the month isn’t over — but it’s hard to imagine things are getting any better.


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First meetup for GamificationSG

The Singapore-based community group, GamificationSG, held its first meetup on November 18 as part of an Interactive Digital Media (IDM) clinic held in conjunction with Singapore Polytechnic’s Games Resource Centre. Three members from the group were invited to share their thoughts and experience with gamification.

With a background in UX and game design, Joel Chua Kar Meng, founder of GamificationSG, explained that his interest in gamification lies in the notion that ”games reward but reality doesn’t.” Beyond the current hype surrounding gamification, Joel firmly believes that there are many opportunities to create real social change and positive experiences for users.

However he does warn that ”gamification is not just plug and play,” and that what works for one company or website may not necessarily work for another. This comes down to understanding the user and how game mechanics fit within the whole user experience and not the other way round. Referencing a local example from the National University of Singapore, Joel discussed how JFDI Academy, a meta game designed for a programming module, used game mechanics (achievements, unlocks and leader boards) to encourage students to produce consistent work as well as provide a platform for friendly competition between students.

Ridzuan Ashim, CEO of startup of Senseless Labs and Streetgy, explored the relatively new phenomenon of location-based gaming which uses game mechanics to incentivize people to move to and between specific places. A key lesson from geo-caching, one of the earliest forms of location-based gaming, was that players’ motivations can be very different even when they are completing the same activity. Moreover, people can be motivated to complete very difficult tasks if they care about the reward enough.

An interesting example demonstrating the importance of intrinsic reward was the Hackerspace SG passport. Hackerspace members can obtain a passport which is “stamped” whenever that member visits any other Hackerspace location around the world. The stamps act as a type of achievement badge that has a value and meaning pertinent only to its own members while simultaneously creating a sense of global community. Another example was the recently launched Bedisloyal, a Singapore based loyalty program that (ironically) encourages patrons to visit other cafes that are part of the same promotion. It is a clever use of the discovery game mechanic, encouraging users to explore and check out new locations.

But a key concept that is overlooked by many location-based games is that online elements need to be aligned with an understanding of the off-line environment. Developers need to recognize that users are at a specific location “to interact with friends, not play with their phone, so don’t disrupt the main activity.” He also warned that there is a real danger that after the initial novelty, badges can become meaningless. Consequently it is more important to understand the motivation behind badge acquisition and build alternative mechanics around those elements.

Keith Ng, co-founder of Socialico, explored the subject of activity based gamification. Socialico have developed Game Maki, a social discovery application that allows users to suggest and complete real challenges to claim points and tangible rewards. Keith discussed his experience in developing the application and the importance of understanding user behaviour.

Driven by the idea that “life is a game” and that “who you are is based on what you do” he noted that Facebook and Twitter are not necessarily the best places to find new things to do in your area or with friends. Game Maki also utilizes the discovery game mechanic when enticing users to try new activities or visit new places but Keith noted that the real challenge for designers is how to make actions more fun for users. He also stressed that developers need to be aware of how people may “game” the system that they have designed.

Although GamificationSG has only just been established, there is a lot of enthusiasm for developing Singapore’s role within the region as a leader in the area, capitalizing on the wealth of expertise available in social media/game development/infocomm and perhaps even positioning itself as a gateway between East and West approaches.

Gamification SG’s website is currently under development but in the meanwhile you can join their Facebook group page here.

Natalie is a freelance game writer and designer. She is also co-founder of Hummingbird Interactive, a Singapore-based gamification design agency. She blogs at www.recognitionpattern.com


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