Put video conferencing + collaborative work + safe and secure transmission of information + simplicity of use together, and you’ll get VSee.
What comes to mind when you think of video collaboration tools?
For mainstream consumers (i.e., you and me), Skype (and to a smaller extent, Google hangout), is no stranger to us. As for businesses and enterprises, video conferencing systems like Polycom and WebEx are the bigger players in the market.
These video conferencing tools serve the same purpose of eliminating distance as an impediment to real-time visual and audio communication. How then, does video-collaboration softeware, VSee differ from the rest? On top of offering a rich video and audio experience, VSee takes video conferencing up a notch with simplicity in performing collaborative work and high security of information transmission.
To find out more about the product and the company, I VSee-interviewed CEO of VSee, Milton Chen.

Interviewing Milton through VSee.
Simplicity as the main difference between VSee and other video collaboration tools.
The biggest difference lies in VSee’s simplicity of work collaboration while video conferencing. With just a click, users can share screens and any application. Another of VSee’s easy-to-use features is the drag-and-drop file transfer. I have to admit that the name itself doesn’t sound too big a deal. But when Milton demonstrated it during the interview, I was sold for the product.
On his end, he simply drags and drop a file into the video window (yes, the entire video window is a folder). To retrieve it, all I had to do to get the file is to drag it out to my desktop. Milton also showed me how simple and easy it was to perform screen sharing with just a click. In my opinion, these are winning features that enables efficient video work collaboration.
As Milton puts it,
“VSee allows for video calls, but, so what? It is important to connect to someone, share a report or an image easily with a single click or drag and drop. VSee believes that video is important in while having a conversation. What makes us different is the rich video experience through file sharing etc.”
Big push this year is to make vsee mobile. background- research on video streaming efficiently over 3g and 4g network.
VSee offers security in information transmission using end-to-end encryption.

Milton demonstrates the VSee for the U.S. House of Congress. Photo: Darren Pillen, VSee
The U.S. congress has recently approved VSee to run behind the congressional firewall. Other video collaboration tools such as Google, Skype or even big companies like Cisco, Polycom and WebEx, are not approved to run behind the congressional firewall. This, together with VSee’s many other high profile government clients like NASA, serve as testament to VSee’s secure information transmission technology.
The technology behind: VSee does this by using end-to-end encryption. That is to say, a two-way video session on VSee is being encrypted such that only the parties involved have access. No one else, not even VSee, has access. With such high security, it is easy and more assuring to have a conversation without having to worry that a third-party might tap in.
Prominent users and their main uses for VSee
Big clients of VSee include the U.S. Congress, U.S. Navy SEALS, NASA and big companies like IBM and Primerica. These organisations uses VSee for mainly two key reasons:
1. Internal team work. The challenge that companies face is the problem of being able to work efficiently with the team, given that most of the co-workers are located at different offices. VSee aims to solve this by providing a social and friendly rich working experience to the team.
2. B2B communication/ Talking to customers. One of the company’s bigger clients, IBM, uses VSee as a communication tool for customers to communicate easily with IBM sales representative solution specialist to solve their problems.
Milton emphasized that the key to VSee solutions lies in its simplicity of use. Traditionally, video collaboration is viewed as being complicated with too many steps involved. Vsee breaks this perception by making the video communication experience simple and easy through rich video, screen sharing, file transfer, etc. with just a click on a webpage.

Traditional video conferencing requires expensive gadgets and setups. Photo: Video conferencing equipment blog
VSee’s software-only solution vs. traditional hardware video collaboration tools.
Milton commented that if the interview setup that we were having, was done a couple of years ago, there is a heavy stress on the need for video quality. Of which, can only be achieved through purchasing delicate hardware that don’t come cheap. To further inconvenience users, the hardware must be placed in a dedicated room, say a fixed ‘video conference room’ where all have to be physically present to hold a meeting.
Today, all video conferencing can be solved with a purely software-only solution. I must say, the level of quality achieved with VSee is pretty high.
Why spend US$20,ooo on a piece of hardware that comes with all the complexity to schedule a meeting, and physically being in a conference room before the actual video collaboration meeting.
“The line has crossed for the level of quality you can achieve from hardware and software. This again, is why we think that the multi-billion dollar hardware-based companies will die in the next 5 to 10 years. There is no reason for their existence.”
The future for video collaboration
“The VSee team is really excited about the future of video collaboration,” exclaimed Milton. He gave a very good picture of how the future of video collaboration will be like by relating to the ongoing video experience that we were having.
“It is near midnight here in California and I’m working from home while you are in Singapore. VSee enables one to have a rich dialogue with someone from across the world. It is easy to show something or share a file. We see VSee as a social network technology that brings people together, erase distances and simply get work done, no matter where the other person happens to be.”
Milton adds on that he believes, in the future, people will do more and more of such video activities. Today, it is used by mostly big enterprises for mainly tech conference calls. Prior to the call, one party might have to send a powerpoint presentation over before the conference begins. There is simply too much work to prepare before and during the video conference for traditional video communication methods as compared to a solution like VSee that allows all work collaboration to be done during the call.
Milton envisions that in five to ten years’ time, everybody will be doing video collaboration online, all the time. And, people will just take for granted. His prediction is that traditional hardware-based, multi-billion dollar video conferencing companies like Telepresence, Polycom and Tandberg will be in serious trouble. With the level of video quality that can be achieved now with software technologies like VSee, there is no need to invest in $20,000 on a piece of hardware that entails complexity with it.
Milton adds on, “With the rise of technology like VSee, we will kill the billion dollar companies like Tandberg and Polycom.”

The VSee team at their annual winter ski trip. Photo: VSee
The VSee team as a proven testimony that remote team work can be efficient.
As a company, VSee has two offices worldwide- Silicon Valley and Singapore. Half of its staff is spread out all over the world in Indian, Spain and in the United States, they are scattered in different states. Even though the team is separated by distance, the company’s efficiency level remains high.
The VSee team is a proven testimony that remote team work can also be efficient and effective as the product itself allow for efficient work flow and collaboration. In the beginning, when VSee was first created, the main motivation behind was to create a good tool to facilitate the work collaboration amongst the widely geographically-distributed team.
One of the trends that Milton has pointed out is the difficulty that that companies face in hiring good engineers. There are few tech companies fighting for resources in there. Unlike these companies, VSee does not face such a problem. With an efficient remote teamwork tool, they can hire the best talents around the world, no matter where they are located.
Big companies like Apple, Facebook, Google, are traditional and afraid to hire people remotely. They have the mindset that as soon as they have people working remotely, productivity suffers. Trust and social bonding between team members also suffer. That is why most prefer not to hire someone else located far from the home office as there are no tools that will ensure effective team work.
Milton’s hunch is that by being able to show that VSee is able to work well across distance, this will give VSee and any other company that follows the VSee work culture an unfair advantage over other companies. He believes that in five to ten years’ time, companies will switch to the VSee style of working.
Although the interview was done at 3pm, Singapore time (11pm, California time), there wasn’t a hint of time or distance difference throughout the entire VSee interview session. I’d have to say the voice and image quality was brilliant.
VSee is available free for download for both Windows and Mac. The iOS and Android versions will be coming out soon.
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