2012 Norton Study: Consumer cybercrime cost Singapore US$944 million. Cost per victim goes up, with social and mobile incidents on the rise.
A study released by Norton reveals shocking findings. The study also known as Norton Cybercrime Report 2012, is aimed at understanding how cybercrime affects consumers. In Singapore, it is estimated that more than 1.4 million people have fallen victim to cybercrime in the past twelve months, suffering approximately US$944 million in direct financial losses.
Last month, Symantec announced the opening of their Security Response Center in Singapore to better identify Internet security threats.
The scale of consumer cybercrime
Norton Cybercrime report 2012 reveals that globally, there are 556 million consumer cybercrime victims per year. That is more than 1.5 million victims per day, or 18 victims per second. Two out of three online adults have also been victims of cybercrime in their lifetime.
In Singapore, consumer cybercrime victims are as high as 1.4million victims per year. That also equates to 3800 victims per day or 3 victims per minute. Out of 10 online adults, 7 of them have been victims.
Changing face of cybercrime
Another significant finding of the report is that increasingly, cybercrime is going social and mobile rather then just relying on phishing attacks through emails. Just when we thought social and mobile is the buzzword for startups nowadays, cybercrime is also picking up the trend.
In Singapore, four out of five adults use a mobile device to access the Internet. This opens up a whole new channel for cybercrime attacks. 31 percent of mobile users in Singapore have received a text message from someone they did not know requesting that they click on an embedded link or dial an unknown number to retrieve a “voicemail”. Little did they know, that it is a malware or mobile virus which can give cybercriminal access to sensitive mobile information.
70 percent of adults do not use a security solution for their mobile device, and up to 43 percent are not aware that security solutions for mobile devices do exist.

What can be done?
Norton was kind enough to share some general tips and best practices for online users.
Consumers should check our credit card and bank statements regularly for fraudulent transactions. If you think your personal or financial information might have been accessed by a cybercriminal, you should immediately change them.
As email is a potential gateway for criminals looking for personal and corporate information, strong email passwords is still key in preventing cybercrime. Creating complex passwords that are hard to guess which includes a combination of upper and lowercase letters, numbers and symbols would help a lot in warding off cybercriminals.
Read the full press release below.
Press Release
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Singapore – Sept. 6, 2012 – Norton by Symantec today released the findings of its annual Norton Cybercrime Report, one of the world’s largest consumer cybercrime studies. The study is aimed at understanding how cybercrime affects consumers, and how the adoption and evolution of new technologies impacts people’s security. With findings based on self-reported experiences of more than 13,000 adults across 24 countries, the 2012 edition of the Norton Cybercrime Report calculates the direct costs associated with global consumer cybercrime at US $110 billion over the past twelve months. In Singapore, it is estimated that more than 1.4 million people fell victim to cybercrime in the past twelve months, suffering approximately US $944 million in direct financial losses.
According to the Norton Cybercrime Report 2012, 72 percent of Singaporean online adults have been a victim of cybercrime in their lifetime, a decrease of 8 percent compared to 2011. In the past 12 months 48 percent of online adults in Singapore have experienced cybercrime, (3,800 victims of cybercrime every day, and 3 victims per minute) and the average direct financial cost per victim is US $657.
Globally, every second, 18 adults become a victim of cybercrime, resulting in more than one-and-a-half million cybercrime victims each day. With losses totaling a global average of US$197 per victim across the world in direct financial costs, in the past twelve months, an estimated 556 million adults across the world experienced cybercrime, more than 100 times the total population in Singapore. This figure represents 46 percent of online adults who have been victims of cybercrime in the past twelve months, on par with the findings from 2011 (45 percent).
Changing Face of Cybercrime
This year’s survey shows an increase in “new” forms of cybercrime compared to last year, such as those found on social networks or mobile devices7 – a sign that cybercriminals are starting to focus their efforts on these increasingly popular platforms.
In Singapore, one in five online adults (20 percent) has been a victim of either social or mobile cybercrime, and 36 percent of social network users have been victims of social cybercrime, specifically:
- 12 percent of social network users reported someone had hacked into their profile and pretended to be them.
- 12 percent of social network users said they’d fallen victim to a scam or fake link on social network platforms.
- While 80 percent believe that cybercriminals are setting their sights on social networks, less than half (46 percent) actually use a security solution which protects them from social network
threats and only 55 percent use the privacy settings to control what information they share, and with whom.
- Nearly one-third (31 percent) of mobile users received a text message from someone they didn’t know requesting that they click on an embedded link or dial an unknown number to retrieve a
“voicemail”.
“Cybercriminals are changing their tactics to target fast growing mobile platforms and social networks where consumers are less aware of security risks,” says Effendy Ibrahim, Internet Safety Advocate & Director, Asia, Norton by Symantec. “This mirrors what we saw in this year’s Symantec Internet Security Threat Report which reported nearly twice the mobile vulnerabilities in 2011 from the year before.”
The 2012 Norton Cybercrime Report also reveals that most Internet users take the basic steps to protect themselves and their personal information – such as deleting suspicious emails and being careful with their personal details online. However, other core precautions are being ignored: 41 percent don’t use complex passwords or change their passwords frequently and more than a third (40 percent) do not check for the padlock symbol in the browser before entering sensitive personal information, such as banking details, online.
In addition, this year’s report also indicates that many online adults are unaware as to how some of the most common forms of cybercrime have evolved over the years and thus have a difficult time recognizing how malware, such as viruses, act on their computer. In fact, 36 percent of adults do not know that malware can operate in a discreet fashion, making it hard to know if a computer has been compromised, and more than half (65 percent) are not certain that their computer is currently clean and free of viruses.
“Malware and viruses used to wreak obvious havoc on your computer,” Ibrahim continues. “You’d get a blue screen, or your computer would crash, alerting you to an infection. But cybercriminals’ methods have evolved; they want to avoid detection as long as possible. This year’s results show that nearly half of Internet users believe that unless their computer crashes or malfunctions, they’re not 100 percent sure they’ve fallen victim to such an attack.”
Strong Email Passwords Still Key
Two in five (40 percent) online adults in Singapore report having been notified to change their password for a compromised email account. With people sending, receiving, and storing everything from personal photos (54 percent) to work-related correspondence and documents (52 percent) to bank statements (32 percent) and passwords for other online accounts (23 percent), those email accounts can be a potential gateway for criminals looking for personal and corporate information.
“Personal email accounts often contain the keys to your online kingdom. Not only can criminals gain access to everything in your inbox, they can also reset your passwords for any other online site you may use by clicking the ‘forgot your password’ link, intercepting those emails and effectively locking you out of your own accounts,” says Ibrahim. “Protect your email accordingly by using complex passwords and changing them regularly.”
For more findings from the Norton Cybercrime Report globally and by country, please visit:
http://www.norton.com/2012cybercrimereport
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