Thursday, January 24, 2013

Apple Terminates One China Supplier That Had 74 Underage Workers

Apple China supplier report 2013

I’ve been looking at Apple’s (NASDAQ:AAPL) annual ‘supplier responsibility’ reports for a few years now and, depressingly, they’re still battling the same ingrained problems among its Chinese partners, most notably child labor, forced excessive worker hours, and poor safety conditions. Year in, year out. Apple’s newest report is out today, and it details the same grim scene. For example, Apple details that it found, in its site inspections, one Chinese company where there were “74 cases of workers
under age 16.”

That Apple supplier, Guangdong Real Faith Pingzhou Electronics, has been terminated, and the 2013 report points out that it’s also tackling the underlying problem by identifying and notifying authorities of any “third-party labor agent that willfully and illegally recruited young workers.” Indeed, one such agency in Shenzhen was found to have “conspired with families to forge age verification documents and make the workers seem older than they were.” No underage labor was found among final assembly partners, but clearly it’s still an issue lower down the supply chain:

11 facilities were found with underage labor, with a total of 106 active cases and 70 historical cases. In all but one case, the facilities had insufficient controls to verify age or to detect false documentation, but there was no intentional hiring of underage labor.

In such cases, the Cupertino company points out, “We require suppliers to return underage workers to school and finance their education at a school chosen by the family.”

Bonded labor and lost wages

Apple’s newest 37-page report was compiled by the Fair Labor Association (FLA), who also led the 393 audits throughout 2012, Apple’s most extensive investigation of its own complex supply chain. It covers 1.5 million workers not just in China, but in a total of 14 countries.

Apple China workers 2013

Factory workers in Shanghai use the iMac-packed computer room after work.

As for other recurring issues that are prevalent among its Chinese and overseas suppliers, Apple claims to now have:

  • An average of 92 percent compliance on a maximum 60-hour work week for factory-floor workers.

  • Eight facilities were found with “bonded labor” – workers forced to stay due to the seizure of a large cash deposit.

  • Apple got suppliers to return a total of US$6.4 million to workers in 2012 that had been held as a form of bonded labor, or taken as “excessive recruitment fees” to get a job at a plant.

  • 102 facilities did not pay night-shift workers the appropriate pay for legal [public] holidays due to an incorrect interpretation of the law. So $2.3 million worth of past inaccuracies were given back to workers in 2012.

Toxic shock

Apple, which saw iPhone sales double in China in the past year, has also been under fire for safety issues and environmental damage among its suppliers. While “1.32 million workers got workplace safety training in 2012,” no mention is made of issues like the toxic cleaning substance n-hexane, which sickened many workers in 2011. But the report states that “chemical hazard management” was gradually implemented in 2012, and will be ready to be audited this year in readiness for evaluation in Apple’s next annual supplier report.

The full PDF report is here.

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Saat Ini Curates the Hottest and Funniest Web Content for Indonesians

saat ini

Indonesian marketing company eXo Digital Agency, the same one that co-founded the sporting news and sexy lady pictures portal DewiBola, has launched another media startup. It’s called Saat Ini, which in Bahasa Indonesia means “Right Now”. Co-founder Romeo Reijman describes Saat Ini as an online media gallery which contains interesting information that users will want to share. Just like DewiBola, Saat Ini is a joint venture startup, this time between the marketing agency and an undisclosed party from the Netherlands.

Saat Ini’s articles consist mostly of interesting pictures or videos, with only a minimal amount of text. Examples of Saat Ini content would be pictures of The Dark Knight movie cast taken behind the scenes, or a video of an artist doing a portrait of his father with 3.2 million ink dots. Its contents look a bit like the humor site 9Gag, but comes with a nicer UI. Romeo said that all of Saat Ini’s articles are meant to be casual and fun for readers to comment on and share with their friends. He says that Saat Ini’s name represents what’s hot online right now.

Romeo believes that there’s a demand for startups like his. Saat Ini, he said, is created based on his team’s analysis of behavior and interests among a range of online communities. Although the website has been in operation for just one month so far, he sees that almost 35 percent of the traffic came from direct search results, and these people often come back to see if there are new articles on the site. He mentioned that the only similar content hub like his in Indonesia is Pulsk. But while Pulsk is user-generated, Saat Ini’s content is handpicked by a team of editors.

Just like DewiBola, Romeo said that revenue isn’t their focus just yet, but that they see this project as a gatherer of community members first. Saat Ini doesn’t have any investors at the moment, but is open to any interesting form of cooperation.

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JobsCentral Group launches Android App

jobscentralJobs listing site JobsCentral launches its Android App for mobile users.

JobsCentral, one of Singapore’s very own jobs listing sites for both employers and job seekers, has just announced the launch of its Android app. With the new app, users can now search and apply for jobs on the go, read career-related articles, and get daily job alerts. Another interesting feature included in the JobsCentral app is its academic and training courses, where users can browse through more than 1,200 academic courses if they are looking for further their studies or upgrade their skills.

JobsCentral is cofounded by Lim Der Shing, Huang Shao-Ning, Michelle Lim and Eric Koh, and is one of Singapore’s very own success stories. In May 2011, the company was acquired by US based CareerBuilder for a sum rumoured as one of the highest in Singapore’s tech startup scene.

jobscentral android

The four cofounders of JobsCentral are now actively involved in giving back to the Singapore startup ecosystem through mentoring and investing.

You can download the Android app from the Google Play Store.

Read also: Jungle Ventures announces new US$10M pan-Asian super angel fund

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Apple to open retail store in Jakarta this year

Apple Store featuredGood news to Apple fans and users in Indonesia. The company is launching its own online and retail store in the country within the year.

The Indonesia Investment Coordinating Board (“BKPM” in Bahasa) has approved the world leading tech company’s proposal to establish its online store and first retail store in the capital city Jakarta. The long-awaited news for local consumers and customers here, which also has been reconfirmed by Apple, will let users buy products on the company’s official store, apart from its authorized resellers across the nation.

A funding of US$3 million has been slotted for the set-up, as local news portal detikfinance reports. The information was revealed by BKPM Chairman Muhammad Chatib Basri in a press conference of last year second semester and fourth quarter investment realization this Tuesday.

Apple Retail Store in Causeway Bay Hong Kong (Credit: Apple)

Apple Retail Store in Causeway Bay Hong Kong (Credit: Apple)

This will be the fourth country where Apple will set up shop in the region, after Shanghai, Hong Kong and Tokyo, respectively. It seems the Cupertino company feels that they need to strengthen its foothold and generate more sales in Southeast Asia from official channels, apart from parallel import of its products such as the iPad and iPhone.

On a bigger perspective , last November the super giant Apple opened its iTunes Store to 55 countries, including Indonesia, and now lets users to buy music and video offerings in the local currency. Buying online from Apple’s own store gives users convenience, the opportunity to save money through Apple’s regular promos, and get products customized with add-on hardware or applications. Users will just need to wait for delivery.

As for the retail store, Apple’s in-store staff offer additional services, such as transferring of data for free. Of course, users get to take products home immediately, without having to wait for delivery. You can fire up the device and test it before taking it home.  If there is an issue, then sales personnel can bring out another machine.

Like around 400 Apple stores in 14 countries, the Indonesia retail stopres will be open all day – 11 to 12 hours on weekdays and 8 to 12 hours on Sundays. It will feature a “Genius Bar” where customers would receive set up service, technical advice and repair for their products, as well as free workshops to the public.

Back to 2008, Apple had set-up their online store in Indonesia, which was online for around two years before closing down due to shipping and delivery problems. It will be interesting where Apple will decide to open its retail stores. Will i be inside shopping malls or as stand-alone flagship stores? For sure, both options would be in high-profile locations.

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Will Facebook and e-commerce ever go together?

Screenshot of Facebook GiftsEver since Facebook launched its IPO in May last year, it has rolled out many new features such as paying to promote posts and most recently, Facebook Graphs. While people are still digesting that, Facebook is already testing out its beta launch of another product – Facebook Gifts – in America.

With Facebook gifts, users are able to buy, give and ship real gift items to a friend directly on Facebook in just a few minutes. When a friend’s birthday is coming up, an option will also be available to send them a gift alongside the usual birthday message. The receiver will receive a push notification to allow the gift, and even decide the size, flavour or colour of the gift. After two months in testing with tens of millions of people in America, Facebook also launched a wine category, and added in more charity donations options.

What does this mean for Facebook?

Although Facebook has yet to release plans of expanding Facebook Gift internationally, no one should rule out that possibility. However, this might be a huge difficulty considering the shipping and localization problems that come along with globalizing this service. Nonetheless, an article from Techcrunch has already estimated that Facebook could make between $127.5 million and $1.02 billion on Gifts per year assuming that the revenue share between Facebook and Gift manufacturers are between 10-20%.

Other than squeezing money from advertising, this new product could also further satisfy investors by obtaining more user information in the process: credit-card numbers. Not forgetting, user shopping behaviours will also create very valuable and expensive data which will increase Facebook’s revenue opportunities.

What does this mean for Brands?

Since gifts are automatically shared on the receiver’s wall (unless privatized), brands are able to open up a scope of discovery for their products when it goes to the front and center of the news feed.

Although Facebook has already signed up 100 merchants including Starbucks, Hulu Plus, Pandora and some other well-known brands, other big names such as JC Penney, Gamestop and GAP are among some of the companies who shut down their stores on Facebook during the early periods in 2012.  This was because they simply found that they were not generating enough revenue to justify the time and money invested into managing the Facebook store.

Therefore this time around, Facebook needs to be able to convince merchants that they can change consumer habits and make them spend convincingly on the social network.  Instead of turning social activities into retail opportunities, I believe that Facebook could take a lesson from Clozette, and learn how to make true social experiences for its users.

How Facebook gift works
What does this mean for Users?

Facebook can be a scarily powerful platform that can change user behaviours and even cultures. We have already seen how people transcend the boundaries of physical space and time, and also given up familiar anchors and cues provided in our face-to-face interactions. (Is this good or bad?)

For Facebook Gifts, the gesture of gift giving could become by default a public rather than a public activity. As people can now fluidly, visibly and easily give their friends presents, gift giving could become less genuine and increasingly ostentatious.

This could also signal an impending culture whereby broadcasting our behaviours - whether it is Facebook giving or any other digital activities – becomes the norm rather than the exception. As social media continues to shape people’s behaviours on the Internet, digital social visibility becomes increasing transparent and reflective of our lives offline. One day, our private lives may even cease to exist.

Till then, I’m definitely crossing my fingers on that, making sure I’m doing my part to make sure that day never comes.

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Now Valued at Just $30M, Jobs Site ChinaHR Rumored Sold Off For a Monster Loss

Monster sells ChinaHR

200 ChinaHR employees will, the rumor says, be needing to find new jobs themselves.

The impasse over recruitment site ChinaHR, the loss-making subsidiary of US-based Monster (NYSE:MWW), is rumored to be over. Monster has been trying to sell the under-performing ChinaHR since last November, and today several reports in Chinese media suggest that ChinaHR has been sold for a mere US$30 million, entailing the laying-off of half of the Chinese site’s 400 staff.

Monster initially bought a stake in the once-promising ChinaHR in 2005 for $50 million, then increased the stake in 2006, before acquiring the whole company in 2008. At that time, Monster had ploughed in $243 million in total, and ChinaHR was effectively valued at over $300 million. Since then it has been squeezed by major Chinese web companies opening human resources portals, and lost a significant amount of market share.

So far, none of this has been confirmed by Monster, and the intel comes via the CTO of a medical jobs listings site called dxy.cn. His belief is that ChinaHR’s acquisition is a done deal at $30 million with the buyer being the Irish company behind MyJob.ie.

Monster’s failure in the ultra-competitive Chinese web market looks like another cautionary tale of lack of savvy causing a foreign company to be overwhelmed by fast-adapting local rivals. Just like with eBay in China.

(Source: QQ Tech – article in Chinese)

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A Cinematographer launches DoBillit, Invoicing application for freelancers

Whether you are a SME or a freelancer, invoicing is still a challenging task and while most of freelancers tend to rely on MS Word, there surely is a need for a better system when your business starts growing.dobillit

Scratching his own itch, Paramvir Singh, an ex-advertising Art Director and now a Cinematographer realised that as a creative, he, like many creatives, was in a state of mess when it came to billing his clients. He would make invoices in random, using various software like Illustrator, Word, Freehand and sometimes even Photoshop.

When he would call clients to ask for payments they would ask him to make changes in the invoices, and he had forgotten where his original invoice was. So Param realised, it makes a lot of sense if all his invoices are made in one application, and are available anywher in the world to access and edit.

And comes DoBillit, a simple invoicing solution for creative freelancers, like designers, illustrators etc that Param has launched. Apart from the target segment of freelancing creatives, Mumbai based DoBillit is also focusing on lawyers, CAs and other professionals who create invoices on word doc which is a manual work.

As far as pricing is concerned, the team has worked on a very simple pricing strategy – INR 1,500/annum and you can send unlimited invoice (though the payment gateway is still not done, so you need to make the payment offline). In terms of features, the product is well thought through and follows the MVP model quite well – you can send invoices to clients directly as PDF, see your business turnover, , setup tax details and also, set your payment credit period so DoBillIt can remind you once your clients have not paid you within the period (Qn: Why do Indian clients do not pay on time?).

DoBillit isn’t as rich as some of the other invoicing application (like Intuit’s QuickBooksOnline), but fits right into the pain point of the industry which the product is targeting.

If you are a freelancer, do give DoBillIt a spin and share your comments. Future plans include iOS and Android apps and launch of invoicing templates.


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Why SetechViet is My Favorite Vietnamese Startup

When people ask me about my favorite startups in Vietnam, SetechViet is at the top of my list. They’ve got an awesome young, innovative team and a product that intersects two huge Vietnamese markets: motorbikes and mobile phones. In Vietnam, there are over 33.4 million motorbikes (one third of the Vietnamese population) and over 140 million mobile phones.

The company designed a cellphone-operated device called S-Bike that installs inside a motorbike to deter and prevent theft. Customers can text their bike to turn it off, activate an alarm, and even get its GPS location.

I wrote a small article about them last year but I just had to grab an interview with them to get the full story. Dang Xuan Quynh, CEO, and Doan Thien Phuc, founder, gave me their one-year journey story.

Bike picked apart, company put together

It all started in 2009, when Phuc was still a sophomore at the HCMC University of Science, and a found his bike taken apart in a school parking lot.

The thieves didn’t even steal the whole motorbike, they just stole all the necessary parts for reselling. It was at that moment that I thought I want there to be a way that I can know if anybody touches or tries to steal my motorbike.

Phuc, the founder, receiving one of his first awards.

Less than a year later, Phuc pitched the idea at a university-wide competition called S-Idea where teachers evaluate new ideas from students. He won the ‘special award’ along with 5 million VND (US$240), which he invested in new phones to start testing his idea.

While still finishing up his major in computer science, Phuc built the early software himself but quickly found he couldn’t build a complete product without a team. The first team was four people, consisting of two on hardware and two on software. Quynh, one of the hardware guys and current CEO, elaborates:

The both of us actually met in Laos. We traveled there as a group with other universities to train teachers in Laos in technology. After that we became quick friends and actually spent most of our time playing video games together. In 2010, Phuc pitched the idea to me and I immediately signed on.

They found the other teammates in similar fashion, friends with technical prowess. Today, the core team is still small, just adding two more to the original team, making six total. All of them come from other universities in Saigon including the Industrial University of HCMC and the University of Technology.

The beta version

The company turns one year old this month. Phuc just came back from a one year Masters’ program in France at Claude Bernard Lyon. In that one year, with Quynh at the helm, SetechViet has pushed out the beta version of S-bike. In the first seven months, it sold a modest 1,000 units to networks of family and friends. With these units, SetechViet’s team was able to test the product and had a slew of interesting stories:

One of our customers got their bike stolen, they texted the S-bike, and it replied with the GPS location on Google Maps. She went to the location where the bike was and called the police. Upon arrival, the police found four stolen bikes. Apparently, the motorbike thieves had been stashing them here.

Other odd situations have also come up, such as thieves wheeling the motorbikes down the street and then running off when the alarm goes off. This has allowed the team to tweak accordingly.

S-Bike: the mechanics

With v1.0 of S-Bike tested, SetechViet plans to release the second iteration on February 5th with new hardware and a better software platform.

The gist of the product is that you can text the S-Bike to activate a number of features that protect your bike from being stolen.

The first version of S-Bike cost 1.1 million VND (roughly $53) and v2.0 will cost 1.5 million VND (roughly $72). The company will release 5,000 units of v2.0 on February 5th. After customers purchase the unit, SetechViet mechanics install the unit directly into the motorbike, hidden deep behind the shell casing. It contains a SIM card that is preloaded with 25,000 VND worth of prepaid minutes. Phuc points out:

You could use S-Bike for five to ten years and not need to input more money. Customers don’t really end up using the prepaid minutes because most of the features that people use don’t need them. The key features people use fall under the “An Toan” (safety) function.

That includes:

  • An alarm that goes off when someone tries to steal the motorbike
  • Preventing a key from turning on the motorbike until SMS activation
  • The phone calls you to let you know someone touched your bike (this does not incur a fee)

But the features don’t stop there. There’s also the ability to get the GPS location sent to the mobile, turning off the motorbike from the mobile, topping up and checking prepaid minutes via mobile, and even easily finding your motorbike in a large parking lot.

If a thief tries to remove the S-Bike (a feat that would take at least 30 minutes), not only will an alarm go off and notify the user, but it will also disable the vehicle’s ability to start.

Check out the video (note: it’s in Vietnamese) for a sample of how it works:

SetechViet’s smart home future

All of this is already really interesting for me, but what really makes the SetechViet team awesome is their vision of the future. They already have a version two of the hardware, so I asked, what’s version three, four, and five going to have?

The 3 other members in the core team. Quynh, the CEO, is pictured in the center.

What we’re building is not just a device for motorbikes. We’re building a platform for users to interact with their entire environment. In version three, we want to provide more complete integration with cars (this is only a minor possibility in v2.0). In version four, we’re looking at automating the home.

These guys have vision. They want to go global with their platform and they want to lead the way for smart homes. If I were an investor interested in Vietnamese startups, this is the first Vietnamese company I would put money into.

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Why BYOD does not work in India? Analyzed : The Loaded pricing of MaaS (Mobile as a service)

We have field force of more than 50 million in India spread across variety of industry verticals. Majority of this workforce is not necessarily comfortable using computer but are very conversant with Mobiles and tablets. So the only realistic way India’s enterprises are going to automate their entire operations is by automating this workforce using mobile devices. Legacy way of doing this was using a PDA but with advent of Android devices at extremely attractive costs, you do not need to buy clunky PDAs anymore.

As a true software as a service product, Bizom comes with a published pricing starting at Rs 500 per user per month.But most of the time, our customer’s loaded upfront cost goes much beyond it. And this presents a huge barrier to entry for enterprises and SMEs to use Mobile as an automation device.

For example here is how the calculation works for an enterprise with 1000 field users depending on their network or device choice.

Network EDGE EDGE 3G 3G
Device Nokia Java feature phone(Like Asha 302) Android Phone Android Phone Android Tablet
Number of Users 1000 1000 1000 1000
Bizom Plan Price per month per user(Rs) 750 750 750 750
Data plan cost per month per user(Rs) 99 99 299 299
Device cost(Rs) 3500 7000 7000 15000
Total monthly cost 849000 849000 1049000 1049000
Total one time cost 3500000 7000000 7000000 15000000
Total loaded cost for starting 43,49,000 78,49,000 80,49,000 1,60,49,000
Device cost as % of one time cost for decision making 80.48 89.18 86.97 93.46

Imagine spending 1.6 cr on devices to just try out automation !!

I know the obvious answer is BYOD (Bring your own device).

Why don’t we build software that just works on every phone that a field executive carries.

Here is a sample list of mobile phones executives carry.(This is for one of our existing customers ..)

  • Rage RQ 101
  • Nokia 603
  • Samsung Wave 505
  • Samsung GTE 1200T
  • Spice SEB 05
  • Nokia 2700
  • Nokia X2
  • Micromax Q22

And so on ..

Notice the diversity of devices and operating system .. some of them cannot run downloadable applications. Most of them offer extremely poor user experience.

So, in short you cannot deploy a sustainable automation on the existing devices of executives unless they carry at least a smartphone/tablet. And in India, we are a few years away from that happening.

So what can a company like us do to reduce loaded upfront costs for their customers?

Here are few things one can do

Offer devices on easy monthly installments

This is usually an instant hit with customers. If you can offer devices on easy monthly installments, and reduce upfront costs, customers lap it up.

But it obviously has a flip side, your organisational risk is great.You do need big pockets to service a large customer with 100s of users.

What we do, is to offer these devices with some returnable deposit which reduces upfront risks for both us and the customers !!

Company schemes

Our customers use variety of schemes to ensure RoI from the devices themselves

Company will provide a free handset to an employee only

1. If an employee stays with the company for 1 year

2. Employee meets her targets on ongoing basis.

3. Employee bears partial costs (Lot of the enterprises keep owning a motorbike as a mandatory requirement for a field job, thankfully smartphones are much cheaper …:-))

In Summary, buying mobile devices can be a huge barrier for enterprise/SME customers who want to benefit from try before you buy facility offered by Software as a service companies such as ours but thanks-fully we believe that there are workarounds.

What’s your opinion?
[Guest post by Lalit Bhise, founder and CEO of Mobisy, an Enterprise mobility company.]


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